Planning Supervisor, After Market Care

Reporting to the Scheduling Manager, we are adding an experienced, quality-focused, goal-achieving, communicator to our production team. A Planning Supervisor, After Market Care, to oversee and manage a team and their work.

Toronto, ON


<p>Array is a leading global provider of end-to-end retail merchandising services.</p> <p>For over 35 years, we have been delivering innovation in point-of-purchase displays, self-service systems, retail fixtures and environments.</p> <p>Our clients benefit from our unparalleled range of in-house design, development and project management services; global manufacturing capabilities; comprehensive logistics and installation; complete follow-up services and our promise of continuous innovation.</p> <p>We have a robust, global operating footprint, serving customers across North America, Asia, Latin America and Europe.</p> <p>Using our unique knowledge of the retail industry and its customers, we play a critical role in developing and enhancing the in-store experience for the world&rsquo;s premier retailers and consumer product manufacturers.</p>

keywords: who we are,what we do,who you are,what's in it for you,lead,report,collaborate,the experience,the technical skills,the leadership and interpersonal skills,the knowledge


Overview: <p>Array is transforming. Every day we become a stronger global company. With over 1500 employees and exponential growth, we are redesigning how we better serve customers and scale our business. We are building on strength acquiring new businesses and talent to increase our capacity and capability to innovate and accelerate rapid growth.</p> <p>A leader in the retail display and in-store merchandising services industry, we work with top brands like Est&eacute;e Lauder, Sephora, Ulta Beauty and L&rsquo;Or&eacute;al to name just a few. As experts in our field with over 35 years of experience, we are transforming our business process leveraging our deep industry knowledge and design innovation.</p> <p>As we expand around the world, we are looking for critical thinkers who are data driven and have a strong voice to help us steer towards the future and carry out our vision. Joining us now is a chance to lead our transformation, to make a mark and chart our future and your own career.</p> <p><strong>Who we need</strong></p> <p>Reporting to the Scheduling Manager, we are adding an experienced, quality-focused, goal-achieving, communicator to our team. A Planning Supervisor, After Market Care, to oversee and manage a team and their work. This is a time-sensitive role where attention to detail is essential as we work towards aggressive deadlines. It&rsquo;s a chance to be part of a growing global organization; a chance to have your voice heard and make an impact by implementing process and meeting KPIs.</p> <p><strong>What&rsquo;s in it for you</strong></p> <ul> <li><em>Empowerment.</em>&nbsp;You want to drive after market care in product manufacturing. You want to work across teams, with customers and with suppliers to deliver the best quality product. You want the autonomy to make decisions and the trust that you will do your job effectively.</li> <li><em>Impact and exposure.&nbsp;</em>You are looking for a company you can commit to; one where you can grow your career into a Manager role and beyond. Joining us now during this exciting time of transformation is an opportunity to make an impact through structure, discipline and effective leadership.</li> <li><em>Challenges.</em>&nbsp;You want to step up to the plate and meet the demands of our clients as you push towards deadlines and help the team focus on priorities and efficiency. You are ready to face a new scenario, new issues and new solutions every day.</li> </ul>
Responsibilities: <ul> <li>Lead. Oversee the work of a group of coordinators and production floor teams. To ensure quality, you will: <ul> <li>Execute maintenance orders providing direction and support to the teams.</li> <li>Recommend performance appraisals of applicable operators.</li> <li>Resolve disputes in weekly meetings with AMC coordinators and monthly meetings with the Front Office team.</li> </ul> </li> <li>Report. Use Excel to generate and provide a weekly status update on the team progress against targets. Ensure 5S department standards are met and support&nbsp;audits and corrective action for issues. Ensure the AMC MRP tool is up-to-date at all times</li> <li>Collaborate. To ensure high customer satisfaction, you will work with: <ul> <li>Leadership team members to ensure overall company needs are achieved.</li> <li>Front Office team to gather details and gain an understanding of requirements.</li> <li>Project Managers and Sales Managers to negotiate deadlines and priority.</li> <li>Production Scheduling Manager as a point of escalation.</li> <li>Other Section Managers to enlist assistance if an order is too large for your team to manage efficiently.</li> </ul> </li> </ul>
Requirements: <ul> <li><strong><em>The experience.</em></strong>&nbsp;Several years in product manufacturing and a deep understanding of the processes and workflows needed to create a product from end-to-end or a combination of Industrial project management experience, knowledge of a production line and after market care.</li> <li><em><strong>The technical skills.</strong></em>&nbsp;Expertise in Excel. Hands-on experience with Autocad, MS Office and databases are assets.</li> <li><em><strong>The leadership and interpersonal skills.</strong></em>&nbsp;Direct experience leading a production team, meeting KPIs and managing project deliverables. Perceived as a credible leader with the ability to gain the trust of a team and guide their work. Excellent verbal and written communication. Experience in conflict management and working towards a resolution.</li> <li><strong><em>The knowledge.</em></strong>&nbsp;Experience driving process improvement and the awareness to make the right decisions and enhancements to improve efficiencies.</li> </ul> <p><strong>The Array way.</strong></p> <p>Whether you are working in the engineering department in Long Island, the design studio in Toronto or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success. We believe in open, honest communication and the input of all of our employees.</p> <p>At Array, we foster a culture of mutual respect, innovation, collaboration and pride. From encouraging calculated risks that lead to innovation to providing access to education, on-site learning and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.</p> <p><strong>Diversity and Equal Opportunity Employment</strong></p> <p>Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.</p>