Program Manager

<p><span style="font-weight: 400;">This is a greenfield opportunity for a Program Manager looking to drive and implement enterprise-wide business processes and streamline </span><span style="font-weight: 400;">the way we work as a scaling industry leader.</span></p>

Toronto, Ontario


<p>Array is a leading global provider of end-to-end retail merchandising services.</p> <p>For over 35 years, we have been delivering innovation in point-of-purchase displays, self-service systems, retail fixtures and environments.</p> <p>Our clients benefit from our unparalleled range of in-house design, development and project management services; global manufacturing capabilities; comprehensive logistics and installation; complete follow-up services and our promise of continuous innovation.</p> <p>We have a robust, global operating footprint, serving customers across North America, Asia, Latin America and Europe.</p> <p>Using our unique knowledge of the retail industry and its customers, we play a critical role in developing and enhancing the in-store experience for the world&rsquo;s premier retailers and consumer product manufacturers.</p>

keywords: who we are,what we do,who we need,what's in it for you,risk be accountable for the implementation,manage the project operations,lead and motivate the project team,manage stakeholders,maintain transparent and effective communications,implement risk and change management processes,project management,technical,interpersonal,resource management,leadership,additional


Overview: <p>Array is transforming. Every day we become a stronger global company. With over 1500 employees and exponential growth, we are redesigning how we better serve customers and scale our business. We are building on strength, acquiring new businesses and talent to increase our capacity and capability to innovate and accelerate rapid growth.</p> <p>A leader in the retail display and in-store merchandising services industry, we work with top brands like Est&eacute;e Lauder, Sephora, Ulta Beauty and L&rsquo;Or&eacute;al to name just a few. Experts in our field with over 35 years of experience, we are transforming our business process leveraging our deep industry knowledge and design innovation.</p> <p>As we expand around the world, we are looking for critical thinkers who are data driven and have a strong voice to help us steer towards the future and carry out our vision. Joining us now is a chance to lead our transformation, to make a mark and chart our future and your own career.</p> <p><strong>Who we need</strong></p> <p><span style="font-weight: 400;">Reporting to the Chief Transformation Officer, we are adding an experienced, goal-achieving leader, change implementer, negotiator and relationship builder to oversee the Program Management Office. &nbsp;This is a greenfield opportunity for a Program Manager looking to drive and implement enterprise-wide business processes and streamline </span><span style="font-weight: 400;">the way we work as a scaling industry leader.</span></p> <p><span style="font-weight: 400;">We need an experienced ERP </span><span style="font-weight: 400;">Program Manager</span><span style="font-weight: 400;"> who has been there, done that to step up to the challenges of a fast-paced, slightly chaotic, innovative manufacturing environment. </span><span style="font-weight: 400;">Someone who has built an Enterprise Program Management Office and is looking to drive a diverse and highly skilled team of project managers. </span></p> <p><strong>What&rsquo;s in it for you</strong></p> <ul> <li><em>Empowerment.</em>&nbsp;You want to conduct the research, analyze the data and present the best solutions to the C-level executives. You want to own and drive the company-wide deliverables with the autonomy to make decisions and the trust that you will do your job effectively and efficiently.</li> <li><em>Impact and exposure.</em>&nbsp;You are looking for a company you can commit to; one where you can build your career. Joining us now to spearhead our business solution implementations is a greenfield opportunity where few exist amongst a company of our age and size. It&rsquo;s a chance to make your mark as we position ourselves for continued revenue growth and expansion through mergers and acquisitions. A chance to be the driving force and a powerful influence on our present and our future.</li> </ul>
Responsibilities: <p><strong>What our new Program Manager will do:</strong></p> <ul> <li><em><strong>Be accountable for the successful and efficient implementation of the new solutions.</strong></em>&nbsp;You will take ownership of the overall project starting with scoping, establishing requirements, researching solutions and presenting the best choice. You will develop a deep understanding of the business needs, processes and data sources to ensure the efficiency and effectiveness of proposed solutions. You will ensure that the project is set up for success from the ground-level up with clearly laid out deliverables to be completed on target, on budget and as planned. You will introduce processes for risk management and monitoring; change management and issue escalation; training and documentation.&nbsp;<span style="font-weight: 400;">You will be responsible for the Profit and Loss (P&amp;L) agreement and ensuring the budget is adhered to throughout all projects. </span></li> <li><em><strong>Manage the day-to-day and overall project operations</strong></em>. You will create, maintain and update the project plan and roadmap, establishing prioritization and work sequencing. You will build out a budget and account for costs and expenses. You will monitor allocated resource time and utilization against actual deliverables progress and the impact on the overall project plan.</li> <li><em><strong>Lead and motivate the project team</strong></em>. You will identify required resources and assign individual project responsibilities. You will foster a highly collaborative environment and encourage open lines of communication providing feedback and coaching to project team members. You will act as a change agent, create an environment that inspires and motivates the project team to deliver peak performance and superior results. You will oversee conflict resolution.</li> <li><em><strong>Manage stakeholders.</strong></em>&nbsp;You will build relationships and take on the role of trusted advisor. You will manage and align expectations, obtaining signoff and feedback when required from executive sponsors, vendors, third-party partners.</li> <li><em><strong>Maintain transparent and effective communications.&nbsp;</strong></em>You will prepare all status and health reports and keep the appropriate people, such as team members, senior management and the business, informed and up to date.</li> <li><em><strong>Implement risk and change management processes.</strong></em>&nbsp;You will continuously evaluate and assess for risk throughout the project lifecycle. You will work with project stakeholders to deliver risk mitigation plans as needed. You will evaluate and assess change requests, weighing the cost versus benefit against the timing, scope and business needs. You will cope with project changes effectively and efficiently. You are aware of all interdependencies in your project delivery and ensure everyone is aware of the connectivity.</li> </ul>
Requirements: <p><strong>The skills you bring:</strong></p> <ul> <li><em><strong>Project Management.</strong></em>&nbsp;You have 5 years or more of project management experience overseeing complex medium to large-scale technology solutions projects from business case development to final delivery in the manufacturing industry. You have: <ul> <li>A confident personality and the intelligence to make well-balanced decisions. You can prioritize and keep your eye on sizeable, concurrent deliverables.</li> <li>A passion for project management principles and practices.<strong><em>&nbsp;</em></strong>You have extensive experience with project planning and scheduling, budget and forecasting, scope change and risk management.</li> <li><span style="font-weight: 400;">Experience with the full cycle of product commercialization including design, manufacturing, pre-production, purchasing, QA, AMC, production, warehouse and shipping.</span></li> <li>Expertise as a leader overseeing formal business application migration/deployments across multiple environments (development to test to production).</li> <li>Drive to pursue solutions to difficult problems with rigorous logic and methods. You look beyond the obvious and don&rsquo;t stop at the first answers.</li> <li>Exposure to both Agile and Waterfall project management methodologies - and the ability to apply them in a flexible manner in various situations is an asset.</li> <li>PMP certification (Preferred but not a requirement.).</li> </ul> </li> <li><span style="font-weight: 400;"><strong><em>Leadership. </em></strong>You have experience setting up an Enterprise Program Management Office from scratch including creating global templates, project management processes, best practices, governance and overall Project Management Body of Knowledge (PMBOK).</span></li> <li><em><strong>Technical.</strong></em>&nbsp;You are an expert with a project management software package (MS Project, HP BPO, Project Insight, etc.) for planning, budget and capacity tracking, timeline and resource management. You are proficient with PowerPoint, Excel and IT Case Management systems.</li> <li><strong><em>Interpersonal.</em></strong>&nbsp; Your communication skills - written, verbal, presentation- are outstanding. You are comfortable talking to teams from the manufacturing shop upwards to C-level executives. You have the confidence to take a stand, defend your decision and hear the opposition. You are naturally looked to for direction in a crisis and you are comfortable facing adversity head on.</li> <li><em><strong>Resource Management.&nbsp;</strong></em>You know how to organize people and capitalize on their strengths. You can see opportunities for synergy and integration where others can&rsquo;t. You have experience managing projects in a matrix oriented organization, providing guidance and direction to cross-functional teams.</li> <li><em><strong>Additional</strong></em>. 2 + years of experience conducting Business or Systems Analysis. Formal process improvement training (e.g., Lean Six Sigma, PDCA, etc.).&nbsp;<span style="font-weight: 400;">Experience in the retail manufacturing space is an asset. </span></li> </ul> <p><strong>The Array way.</strong></p> <p>Whether you are working in the engineering department in Long Island, the design&nbsp;studio in Toronto or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success. We believe in open, honest communication and the input of all of our employees.</p> <p>At Array, we foster a culture of mutual respect, innovation, collaboration and pride. From encouraging calculated risks that lead to innovation to providing access to education, on-site learning and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.</p> <p><strong>Diversity and Equal Opportunity Employment</strong></p> <p>Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.</p>