Account Team Manager, Cosmetics

<span style="font-weight: 400;">This is a chance to own all aspects of the account, to nurture a successful, ongoing client relationship and collaborate closely across multiple internal teams to ensure complete and total client satisfaction. Reporting to the Vice President, Strategic Accounts, you will have access to the global resources and technical expertise at Array, plus one-on-one mentorship as you build your career.&nbsp;</span>

Manhattan, NY


<p>Array is a leading global provider of end-to-end retail merchandising services.</p> <p>For over 35 years, we have been delivering innovation in point-of-purchase displays, self-service systems, retail fixtures and environments.</p> <p>Our clients benefit from our unparalleled range of in-house design, development and project management services; global manufacturing capabilities; comprehensive logistics and installation; complete follow-up services and our promise of continuous innovation.</p> <p>We have a robust, global operating footprint, serving customers across North America, Asia, Latin America and Europe.</p> <p>Using our unique knowledge of the retail industry and its customers, we play a critical role in developing and enhancing the in-store experience for the world&rsquo;s premier retailers and consumer product manufacturers.</p>

keywords: who we are,what we do,who we need,what's in it for you,identify opportunities for commercial sales growth,lead a team,act as steering lead,develop a deep understanding of the brand,secure new or extended business,develop the project scope documents,manage projects,the education,the experience,the creativity,the drive,the technical skills,the communication skills,the relationship building skills,the flexibility


Overview: <p><span style="font-weight: 400;">Array is transforming. With over 1500 employees and exponential growth, we are redesigning how we better serve customers and scale our business. We are building on strength acquiring new businesses and talent to increase our capacity and capability to innovate and accelerate rapid growth.</span></p> <p><span style="font-weight: 400;">A leader in the retail display and in-store merchandising services industry, we work with top brands like Est&eacute;e Lauder, Sephora, Ulta Beauty and L&rsquo;Or&eacute;al to name just a few. Experts in our field with over 35 years of experience, we are leveraging our deep industry knowledge and design innovation to expand around the world.</span></p> <p><span style="font-weight: 400;">We are looking for critical thinkers who are meticulous about the small details, are intellectually curious, hard working and have a strong voice to help us steer towards the future and carry out our vision. Joining us now is a chance to be part of our transformation, make a difference and chart your own career.</span></p> <br /> <p><strong>Who we need</strong></p> <p><span style="font-weight: 400;">Array is seeking an Account Team Manager. This leadership role is based in Manhattan, working out of the Array office, the Brand office, and leveraging our Toronto manufacturing/ project management expertise. You have a background in Visual Merchandising (VM) or Cosmetics Field Sales Management; your experience in VM overhaul/update planning and execution is critical. You have proven success building out and completing the project sales funnel in an Agile work environment. You will have ownership, support and autonomy as you take this next progressive step in your career in cosmetics and visual merchandising Account Management. </span></p> <p><span style="font-weight: 400;">Reporting to the Vice President, Strategic Accounts, you will have access to the global resources and technical expertise at Array, plus one-on-one mentorship as you build your career. It&rsquo;s a chance to own all aspects of the account, to nurture a successful, ongoing client relationship and collaborate closely across multiple internal teams to ensure complete and total client satisfaction. Joining Array now during this period of growth and transformation is an opportunity to drive long and short term strategies and build out our relationship and commitment with our cosmetics luxury and specialty brands.</span></p> <p><strong>What&rsquo;s in it for you</strong></p> <ul> <li style="font-weight: 400;"><em><span style="font-weight: 400;">Empowerment.</span></em><span style="font-weight: 400;"> It&rsquo;s a step forward for someone with experience managing a Cosmetics account from the sales or merchandising side of the industry. Array is a world-class employer and one of the largest merchandising companies in the world, known for establishing solid relationships with customers that have lasted decades. This is a chance to work with the biggest and the best on both sides, with the confidence you are providing outstanding service and products to your clients.</span></li> </ul> <em><span style="font-weight: 400;">Career development. </span></em><span style="font-weight: 400;">Array is at a pivotal point, investing in people, systems and new technology to accelerate growth. As we build our teams, the opportunities for someone starting as an Account Team Manager includes the chance to run a full-service team, work with different brands and accounts; and grow your career skill set in an expanding industry. </span>
Responsibilities: <p><strong>What our new Account Team Manager will do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify opportunities for commercial sales growth. Dive into the needs of the client and provide innovation and project management support to deepen their commitment to us.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead a team. Provide managerial leadership for the account team including forecasting, project management, performance feedback, training, performance coaching, communication, motivation, priorities and focus. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as steering lead. Oversee ongoing projects, providing the team with the support they need to remove obstacles, obtain data, meet deadlines and deliver an outstanding and successful product and customer experience, every time.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a deep and broad understanding of the brand. Work closely with client contacts to record requirements. Complete the client &lsquo;Briefing&rsquo; document to ensure an accurate reflection of client requirements and report that to the Array team via project kickoffs and our global Project Management software system. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Secure new or extended business. Roll up the information into quotation and submit to client for edits and final approval. Obtain purchase order from the client upon final approvals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop the project scope documents based on the Briefing document or SOW. Oversee establishing project timelines, milestones and financial metrics. Gain brand, retailer and Array team consensus on project dates and corresponding deliverables from clients.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage projects. Provide end-to-end oversight on all aspects of the project including:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Project kick-off. Lead meeting and engage appropriate team members and SMEs, ensuring total understanding of project components and individual responsibilities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Resource management. Assign accountabilities to the team members with a focus on streamlining processes. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Change management. Regularly assess project constraints and requirements. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communications. Serves as a conduit of information, ensuring transparency and knowledge sharing across all team members. Lead meetings, including daily internal stand ups. Ensure any follow up is initiated and recaps with next actions are circulated. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project status. Frequently report on project milestones, client changes and targets.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Issue resolution. Communicate and elevate client concerns in a timely manner. Act as a point of de-escalation. Ensure resolution of issues internally and with the client. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Financial review. Drive meticulous forecasting accuracy and conduct analysis to budget completion.</span></li> </ul> </ul>
Requirements: <p><strong>The skills you bring:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The education. You have a university degree in Business Administration, Marketing or a related field. Masters Degree is a plus. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The experience. You have 7-10 years or more of progressive account management and leadership experience, ideally in the Luxury or Specialty cosmetics industry. You have: </span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5 years in client account or brand management.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5 years managing a team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An enthusiastic and confident personality and can effectively motivate a team. You can prioritize and keep your eye on sizeable, concurrent deliverables. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Insights into resource management, you know how to organize people and capitalize on their strengths. You have a tolerance for ambiguity and can frame opportunities for synergy and integration. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A high attention to detail, a commitment </span><span style="font-weight: 400;">successfully delivering multiple projects simultaneously and can give direction to cross-functional teams. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exposure to the product manufacturing process as a beneficial skill. You are comfortable on the manufacturing floor. </span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The creativity. You enjoy leveraging the creative process to drive solutions in the image-driven Cosmetics business. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The drive. You take the initiative to solve difficult problems with rigorous logic and methods. You look beyond the obvious and don&rsquo;t stop at the first answers. You manage deadlines and prioritize deliverables with your Client and internally. You can manage client expectations and plan out the detailed steps for solution development and implementation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The technical skills. You have expertise in Project Management tools and MS Office Suite. You embrace learning new technologies easily.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The communication skills. You are articulate and craft clear, concise business documents efficiently. You can effectively present information in one-on-one situations to customers, clients, and other employees in the organization. You are naturally looked to for direction in a crisis and you are comfortable facing challenges with a calm and resourceful demeanor.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The relationship building skills. You know how to foster and nurture trusting relationships. You are empathetic and a champion for the needs of your clients. You understand the constraints of your teams and can tactfully negotiate timelines, requirements and deliverables.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The flexibility. You have a valid passport and can travel internationally to Canada and possibly Europe, Asia for brief periods when required.</span></li> </ul> <p><strong>The Array way.</strong></p> <p><span style="font-weight: 400;">Whether you are working in the engineering department in Long Island, the design studio in Toronto or around the world on the manufacturing floor, Array is a place that invests in our people and recognizes their success. We believe in open, honest communication and the input of all of our employees. </span></p> <p><span style="font-weight: 400;">At Array, we foster a culture of mutual respect, innovation, collaboration and pride. From encouraging calculated risks that lead to innovation to providing access to education, on-site learning and the best technology and materials, we promise to provide a safe, creative, ethical and nurturing environment to build a dynamic career.</span></p> <p><strong>Diversity and Equal Opportunity Employment</strong></p> <p><span style="font-weight: 400;">Array is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.</span></p>