Customer Advocate

<p>Associated is a growing material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their operational efficiency and productivity and therefore better satisfy their own customers' diversified needs. When you join our Team of talented and motivated professionals, you will be part of a company that is committed to be the best it can be, every day.</p>

Addison, IL


<div class="media"> <div class="media-bd"> <div class="snippet"> <p class="snippet-bd"><strong>Celebrating over 50 years of providing customers with innovative solutions that optimize storage and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies enhance its effectiveness and reduce overall cost. Featuring leading edge engineering, fleet management, and labor optimization services to complement industry leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the material handling industry.</strong></p> </div> </div> </div>

keywords: customer care,analysis,analysis,build,teamwork,organization,knowledge,presentation,driving,degree,travel,professional


Overview: The Customer Advocate acts as the voice of the customer to ensure the highest level of customer satisfaction and retention.&nbsp; This position is executed with a focus on follow up / follow through to resolve customer related issues, identify process improvement opportunities and enhance customer engagement through a collaborative effort involving all stakeholders.
Responsibilities: <p><strong>Essential Duties and Responsibilities</strong><strong>:</strong></p> <ul> <li>Responsible for participating in the customer onboarding process obtaining the necessary information to ensure a seamless transition for both the customer and Associated</li> <li>Customer issue resolution with an emphasis on root cause identification</li> <li>Facilitates partnership meetings with defined customers inclusive of internal stakeholders</li> <li>Develop individualized customer follow up plans building customer confidence, ensuring satisfaction notifying respective internal stakeholders through written summary</li> <li>Identify lost customers determining cause providing feedback to internal stakeholders</li> <li>Collaborate with appropriate stakeholders to develop customer engagement activities to enhance customer experience</li> </ul>
Requirements: <strong>Qualifications</strong><br /><strong><br />Required Knowledge, Skills, and Abilities:</strong><br /> <ul> <li>Proficient in Microsoft products &amp; ERP systems</li> <li>Knowledge of material handling service operations and solutions</li> <li>Skilled in time-management and able to work independently</li> <li>Skilled in managing customer relations</li> <li>Strong presentation skills as well as written and oral communications within all levels of internal and external organizations</li> <li>Ability to analyze situations and provide solutions based on customer needs.</li> <li>Ability to multi-task, plan and prioritize work.</li> <li>Ability to exercise attention to detail, follow-up, and follow through.</li> <li>Ability to exercise sound judgment and reasoning.</li> </ul> <strong>Education and Experience</strong><strong>:&nbsp;&nbsp;</strong> <ul> <li>This position requires a minimum of a Bachelor&rsquo;s Degree, or at least 3-5 years of prior Customer Care experience in material handling industry.&nbsp;</li> <li>Incumbent must possess a valid and good driving record as defined in the Company&rsquo;s Motor Vehicle Program.&nbsp;</li> <li>This position requires daily and overnight travel as defined by the needs of the customer and organization.</li> </ul>