IT Support Specialist 1

<strong>Associated is a growing material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their operational efficiency and productivity and therefore better satisfy their own customers' diversified needs. When you join our Team of talented and motivated professionals, you will be part of a company that is committed to be the best it can be, every day. <br/><br/> Come grow with us!</strong>

Addison, IL


Celebrating over 50 years of providing customers with innovative solutions that optimize storage and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies enhance its effectiveness and reduce overall cost. Featuring leading edge engineering, fleet management, and labor optimization services to complement industry leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the material handling industry.

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Overview: Provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Typically reports to a supervisor or manager. Supports tightly managed IT projects/matters of limited complexity as a resource when needed.
Responsibilities: &bull;&nbsp;&nbsp;&nbsp;&nbsp;Install, configure, test, maintain, monitor, and troubleshoot end user desktops, laptops, tablets, smart phones and related hardware or software, ensuring all is in proper working order.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Receive and respond to problems reported through incoming tickets, calls, walk ups, or via e-mail within the defined service level agreements.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Properly document hardware/software failure, repair, installation, and removal in ticketing system.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with server and network teams to ensure efficient operation of the company&rsquo;s desktop computing environment.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Answer to and perform moves, adds, and change requests as directed.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Establish and/or maintain accurate documentation for standards and procedures.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Assist in maintaining current upkeep of inventory for all technology assets.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Assist to prepare, maintain and uphold procedures to monitor, log and report operational statistics.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Maintain printer, copier and fax machines.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;When necessary, liaise with third party support and PC equipment vendors.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with branch facilities and third parties to test and conduct audio or video conferences.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Travel to other branch facilities, some overnight travel as necessary.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Perform related duties as assigned or as the situation dictates.
Requirements: &bull;&nbsp;&nbsp;&nbsp;&nbsp;Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices (Android and IOS smart phones, tablets, etc.)<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Hands on hardware troubleshooting and installation experience, including image creation or use.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Working technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows 10, Microsoft Windows 7, VPN, TCP/IP, Meraki, and VM-Ware<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Expert working knowledge of Microsoft Office software components including Office 365.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Baseline Security Knowledge.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Able to read and understand technical manuals, procedural documentation, and OEM guides.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Ability to conduct research into PC hardware and software issues and products as required.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Primary work is performed in an office environment and server/phone room. Ability to lift 35+lbs and frequently requires crawling under desks to replace cables, install equipment.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Effective interpersonal and relationship building skills.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;Outstanding customer service skills required.<br /><br />Education and Experience:<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;High school diploma required, Associates degree or equivalent IT work experience preferred.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;MCP (Microsoft Certified Professional), A+, N+ certification or equivalent experience required.<br />&bull;&nbsp;&nbsp;&nbsp;&nbsp;1&ndash;3 years of related work experience required.<br /><br />Working Conditions:<br /><br />Note: Must be able to perform job duties with or without reasonable accommodation. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.