Field Service Technician

Associated is a growing material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their operational efficiency and productivity and therefore better satisfy their own customers' diversified needs. When you join our Team of talented and motivated professionals, you will be part of a company that is committed to be the best it can be, every day. Come grow with us!

Schaumburg, IL

Associated Integrated Supply Chain Solutions

<strong>Celebrating over 50 years of providing customers with innovative solutions that optimize storage and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies enhance its effectiveness and reduce overall cost. Featuring leading edge engineering, fleet management, and labor optimization services to complement industry leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the material handling industry.</strong> https://www.associated-solutions.com/

keywords: organization,benefits,technical,values,training,safety,maintenance,performance,customer care,communication,knowledge,education,communication,license,performance,professional

Full-Time

Overview: </h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin-bottom: 0pt;"><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Are you looking for?</span></strong></p><ul><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>A stable organization that has been around for over 50 years and is <strong>growing </strong>(30% since 2009)</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>An organization that gives you the opportunity to move up in compensation while staying close to the hands on side of the business you love or moving up the corporate ladder into management. </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>That values you as an individual, one where you are part of a team and that listens to your opinions.</span></li></ul><p style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'> </span><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>What we provide: </span></strong></p><ul><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>A Monday through Friday (7 AM till 3:30 PM) schedul<span style="color: rgb(0, 0, 0);">e usually within a 45 minute drive from home. No overnights. </span></span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>One of the most comprehensive training and certification programs in the industry. </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>A new or like/new corporate van and company credit card</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>More company tools than our nearest competitor </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Cell phone, lap top, and tablet</span></li><li style="margin-bottom: 0pt;"><span style='color: black; font-family: "Arial",sans-serif; font-size: 12pt;'>Competitive salaries with opportunity for overtime. </span></li><li style="margin-bottom: 0pt;"><span style='color: black; font-family: "Arial",sans-serif; font-size: 12pt;'>Financial rewards with each technical certification you receive in addition to your annual review. </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Full benefits including health, eye, and dental, short and long-term disability, 401K (dollar for dollar matching for the first 5%), life insurance, 9 paid holidays, flexible spending account, tuition reimbursement, two weeks paid vacation, plus 5 personal days and nine federal holidays. </span></li></ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job"><br/><br/>
Responsibilities: </h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;"><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Field Service Technician General Summary:</span></strong></p><p style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>To troubleshoot electro-mechanical problems, complete installations, and perform unscheduled repairs and scheduled maintenance on equipment, based upon customer demand and need. To provide complete customer satisfaction in a polite and professional manner.</span></p><p style="margin-bottom: 0pt;"> </p><p style="margin-bottom: 0pt;"><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Essential Duties & Responsibilities:</span></strong></p><ul><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Effectively analyzes problem situations pertaining to breakdowns of customer equipment and recommends to customer actions necessary to correct situation. </span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Performs necessary repairs to correct analyzed situations in a professional and productive manner.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures. </span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Follows safety rules and ensures that hazardous waste is disposed of properly.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Accounts for 100% of paid time.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Maintains part inventory and supplies in van.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Maintains service van to ensure that it is clean, organized and hazard free inside and out</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ensures that regular maintenance is performed on service van (i.e. oil changes, tire rotations, etc.) and that required repairs are performed.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Performs factory authorized modifications per specifications.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Responsible for maintaining personal tools required for performing the job effectively and safely.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Responsible for following customer’s safety and housekeeping guidelines when performing repairs at customer site.</span></li><li style="margin: 0in 0in 0pt 0.75in;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Performs related duties as assigned or as the situation dictates</span></li></ul> </div> </div> </div> <h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">
Requirements: </h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin-bottom: 0pt;"> </p><ul><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Knowledge of reading schematics, maps, blueprints, and manuals.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Knowledge of mechanical, electrical, hydraulic, and material handling equipment.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to exhibit a professional demeanor, and develop customer relations and superior service.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to read and interpret schematics and understand necessary service and training manuals. </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to perform arithmetic calculations involving fractions, decimals, and percentages. Ability to understand and follow verbal and/or demonstrated instructions.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes and personal hand tools. Ability to draw upon available support resources from within the company and recognize when it is appropriate to do such.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Such other knowledge, skills, and abilities as are necessary in connection with additionally assigned duties</span></li></ul><ul><li style="margin-bottom: 0pt;"><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Education/Experience:</span></strong></li></ul><ul><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>A minimum of a high school diploma/GED and/or one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education. </span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Excellent people skills and verbal communication is necessary.</span></li><li style="margin-bottom: 0pt;"><span style='font-family: "Arial",sans-serif; font-size: 12pt;'>Must possess a valid driver’s license and maintain a good driving record.</span></li></ul><p style="margin: 0px;"><strong><span style='font-family: "Arial",sans-serif; font-size: 12pt;'> </span></strong></p><p style="margin: 0px;"><strong><span style='font-family: "Arial",sans-serif;'> EOE: minority/female/disability/veteran</span></strong></p> </div> </div> </div>