IT Support Specialist II

Associated is a growing material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their operational efficiency and productivity and therefore better satisfy their own customers' diversified needs. When you join our Team of talented and motivated professionals, you will be part of a company that is committed to be the best it can be, every day. Come grow with us!

Addison, IL


Celebrating over 50 years of providing customers with innovative solutions that optimize storage and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies enhance its effectiveness and reduce overall cost. Featuring leading edge engineering, fleet management, and labor optimization services to complement industry leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the material handling industry.

keywords: summary,support,quality assurance,receive,install,teamwork,document,technical,experience,knowledge,skills,education,certification


Overview: The IT Support Specialist II provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Works on projects/matters of limited complexity in a support role.
Responsibilities: <ul> <li>Install, configure, test, maintain, monitor, and troubleshoot end user workstations/laptops/tablets and related hardware and software within defined service level agreements.</li> <li>Collaborate with server and network team to ensure efficient operation of the company&rsquo;s desktop computing environment.</li> <li>Receive and respond to incoming tickets, calls, and/or e-mails regarding problems.</li> <li>Answer to and perform moves, adds, and changes requests as directed.</li> <li>Ensure that physical desktop/laptops/tablets and cell phones are in proper working order.</li> <li>Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring operations.</li> <li>Assist in maintaining an inventory of all technology assets.</li> <li>Accurately document instances of desktop/laptop equipment or component failure, repair, installation, and removal.</li> <li>Maintain printer, copier and fax machines.</li> <li>Coordinate with remote sites and third parties for testing and conducting video and audio conferences.</li> <li>If necessary, liaise with third party support and PC equipment vendors.</li> </ul>
Requirements: <ul> <li>Excellent technical knowledge of desktops, laptops, printers, and mobile computing devices (smart phones, tablets, etc.).</li> <li>Hands on hardware troubleshooting and installation experience.</li> <li>Working technical knowledge of current protocols, operating systems, and standards, including Microsoft Windows 10, Microsoft Windows 7, VPN, TCP/IP, and VM-Ware</li> <li>Expert working knowledge of Microsoft Office software components including Office 365.</li> <li>Able to read and understand technical manuals, procedural documentation, and OEM guides.</li> <li>Ability to conduct research into PC hardware and software issues and products as required.</li> <li>Effective interpersonal skills and relationship building skills.</li> <li>Strong customer service orientation.</li> </ul> <strong>Education</strong><br /> <ul> <li>High school diploma required, Associates degree in an IT related discipline preferred.</li> <li>2+ years of relevant work experience required.</li> <li>A+ certification or Microsoft certification is a plus</li> </ul>