Field Service Technician - Team Leader

Associated is a growing material handling solutions provider that utilizes its expertise to enable our customers to dramatically improve their operational efficiency and productivity and therefore better satisfy their own customers' diversified needs. When you join our Team of talented and motivated professionals, you will be part of a company that is committed to be the best it can be, every day. Come grow with us!

Eagan, MN


Celebrating over 50 years of providing customers with innovative solutions that optimize storage and order fulfillment operations within their supply chain, Associated understands that handling materials in the supply chain should be more than material handling. By utilizing their unparalleled experience and industry best practices they are able to evaluate current methods and processes for storage, order fulfillment, labor and equipment utilization and recommend practical strategies enhance its effectiveness and reduce overall cost. Featuring leading edge engineering, fleet management, and labor optimization services to complement industry leading sales, service, rentals and parts, Associated has been the recipient of multiple awards in recognition of being a premier organization in the material handling industry.

keywords: summary,motivate,teamwork,quality assurance,safety,training,communication,maintenance,education,knowledge,skills,performance,experience,certification


Overview: To motivate and assist Field Service Technicians in obtaining Field Service departmental goals. The Team Leader performs the same technical field functions as a Field Service Technician in addition to interacting with Field Service Management and Dispatch to ensure that their technicians perform quality work in an efficient and professional manner. The Team Leader will orientate new members to the team through the fostering of a team based attitude.
Responsibilities: <ul> <li>Mentors and trains new Field Service Technicians in all aspects of Field work.</li> <li>Ensures 100% completion of required workloads within team territory by working with Technicians and Dispatch.</li> <li>Identifies problems within territory and initiates proactive solutions for the team.</li> <li>Performs scheduled maintenance on equipment and recommends necessary repairs.</li> <li>Troubleshoots problems pertaining to breakdowns on customer equipment.</li> <li>Assists technicians in troubleshooting difficult repairs and demonstrates willingness to work alongside team members.</li> <li>Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.</li> <li>Conducts field inspections on technicians to ensure quality and performance meets or exceeds established goals and Company policy.</li> <li>Maintains part inventory and supplies in van.</li> <li>Enforces all safety procedures per Company Safety policy.</li> <li>Performs related duties as assigned or as the situation dictates.</li> </ul>
Requirements: <ul> <li>Knowledge of reading schematics, maps, blueprints, and manuals.</li> <li>Knowledge of above average in mechanical, electrical, hydraulic, and material handling equipment.</li> <li>Skilled in providing excellent customer relations by exchanging information with courtesy and consideration.</li> <li>Ability to exhibit a professional demeanor, and develop customer relations and superior service.</li> <li>Ability to effectively communicate (written and verbal) with all levels of an organization internally and externally.</li> <li>Ability to motivate, provide leadership and develop mutual accountability of team members.</li> <li>Ability to perform basic computer functions using Microsoft Office products and Internet.</li> <li>Requires Level II Certification at time of hire or within six months of hire.</li> </ul> <strong>Education and Experience</strong><br /> <ul> <li>Requires a minimum of a high school diploma/GED</li> <li>Minimum of 5+ years practical skills experience.</li> <li>Excellent people skills and verbal communication is necessary.</li> <li>Maintaining a good driving record is required</li> </ul>