Senior Advisor, Industry Claims

BCMEA represents approximately 49 waterfront employers and, by extension, the more than 9,400 people who work for them. BCMEA’s customer-members are ship owners and agents, stevedores, container, bulk, break bulk and cruise ship terminal operators. We help optimize our members’ operations by providing our expertise in labour relations, safety & training, and recruitment of the waterfront workforce.

Vancouver, BC

BC Maritime Employers Association

<p>The BCMEA represents approximately 49 waterfront employers and, by extension, the more than 8,500 men and women who work for them. Our customer- members are ship owners and agents, stevedores, container and cruise ship terminal operators. We help optimize our members&rsquo; operations by adding our expertise in labour relations, safety &amp; training, and recruiting.</p> <p>BCMEA member companies are a vital part of the BC economy and a mainstay of the coastal community. Operating 24 hours a day, 365 days a year, our partners move 60 million tonnes of goods worth 53 billion dollars around the globe every year. If you&rsquo;ve got it, we helped you get it.</p> http://www.bcmea.com/

keywords: solutions-oriented,technical knowledge,safety & claims professional,strategic improvements,leadership,develop approach,teamwork,safety,process implementation,assist,vocational rehabilitation,analysis & sops,strategy,communication,experience,knowledge,manage priorities,develop sops,communication

Fully On-Site

Salary + Benefits

Overview: <p>Reporting to the Senior Manager, Safety, the Senior Advisor,&nbsp;Industry Claims will lead strategic improvements across multiple employers and third-party claims contractors. The role requires deep technical knowledge of claims and vocational rehabilitation, combined with strong collaboration skills. We are seeking a proactive safety professional with proven experience in claims management and return-to-work (RTW) programs.</p> <p>&nbsp;</p> <p>This position is suited to someone who thrives in a fast-paced environment, excels at meeting deadlines, and brings a hands-on, solutions-oriented mindset to safety and claims initiatives.</p>
Responsibilities: <ul> <li>Develop and maintain a consistent, industry-wide approach to claims management that promotes collaboration and alignment among employers and third-party contractors.</li> <li>Identify and assess successful approaches to claims management within the industry and integrate them into standard operating procedures (SOPs).</li> <li>Develop and maintain comprehensive SOPs for the usage of third-party experts to ensure all contractors operate in alignment with industry standards and expectations.</li> <li>Maintain regular communication with terminal claims representatives as well as third-party contractors to stay informed about ongoing claims, particularly those that are complex or require special attention or appeal.</li> <li>Provide oversight and strategic guidance for claims where the BCMEA acts as the injury employer, ensuring effective management and resolution.</li> <li>Work collaboratively with contractors and employer representatives to strengthen and harmonize RTW programs across the industry.</li> <li>Leverage best practices to promote early and safe return to work.</li> <li>Explore and implement innovative approaches to providing meaningful modified work for injured workers, ensuring safe and efficient reintegration.</li> <li>Oversee vocational rehabilitation initiatives across the industry, supporting workers in training for alternative or transitional roles where appropriate.</li> <li>Lead the creation and maintenance of an industry-wide JDA database to support RTW planning and consistent claims practices.</li> <li>Chair and lead a working group that meets regularly to review complex claims, evaluate RTW program effectiveness, and ensure vocational rehab options are being fully utilized.</li> <li>Proactively jump in to assist with other industry safety initiatives and programs as they arise.</li> <li>Act as a collaborative member of the greater safety team, contributing to overall safety strategy, program development, and continuous improvement efforts across the organization.</li> </ul>
Requirements: <ul> <li>Strong background in claims management.</li> <li>Demonstrated experience in safety management or as a safety generalist with the ability to integrate safety and claims practices.</li> <li>Expertise in vocational rehabilitation and Return to Work (RTW) program design and implementation.</li> <li>Ability to develop, document, and maintain effective standard operating procedures.</li> <li>Strong understanding of Workers&rsquo; Compensation legislation, regulations, and compliance requirements.</li> <li>Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.</li> <li>Exceptional communication, collaboration, and stakeholder engagement skills.</li> <li>Experience working in a unionized, federally regulated environment.</li> </ul>