Dispatcher Level 4 (12-month contract)

BCMEA represents approximately 49 waterfront employers and, by extension, the more than 9,400 people who work for them. BCMEA’s customer-members are ship owners and agents, stevedores, container, bulk, break bulk and cruise ship terminal operators. We help optimize our members’ operations by providing our expertise in labour relations, safety & training, and recruitment of the waterfront workforce.

Vancouver, BC

BC Maritime Employers Association

<p>The BCMEA represents approximately 49 waterfront employers and, by extension, the more than 8,500 men and women who work for them. Our customer- members are ship owners and agents, stevedores, container and cruise ship terminal operators. We help optimize our members&rsquo; operations by adding our expertise in labour relations, safety &amp; training, and recruiting.</p> <p>BCMEA member companies are a vital part of the BC economy and a mainstay of the coastal community. Operating 24 hours a day, 365 days a year, our partners move 60 million tonnes of goods worth 53 billion dollars around the globe every year. If you&rsquo;ve got it, we helped you get it.</p> http://www.bcmea.com/

keywords: purpose,quality assurance,relationships,collective agreements,guidance,performance,proactive consulting,administration,strategic initiatives,program/process requirements,reporting,events,skills,education,autonomous,communication,experience,professional

On-Site

Salary + Benefits

Overview: The Dispatcher Level 4 provides consistent and timely dispatch services to member companies at all times.
Responsibilities: <ul> <li>On an assigned basis, ensure the requirements for Lines, Checkers and First Aid are dispatched in a timely and cost-effective manner according to customer requirements.</li> <li>Maintain and apply working knowledge of the collective agreement and black book document interpretations, policies and procedures when discharging dispatch responsibilities.</li> <li>Actively manage labour relations by ensuring compliance and consistent application of the collective agreement and black book documents</li> <li>Provide direction, support and guidance to member companies including education on dispatch guidelines and collective agreement/black book requirements/interpretations</li> <li>Ensure the labour relations interests of the customer are upheld</li> <li>Promptly anticipate dispatch issues that may arise and advise affected customer member companies representatives of available options and solutions</li> <li>At all times perform job functions with adherence to BCMEA policies</li> <li>Ensure the Dispatch Dep Sea desk is apprised of any issues impacting dispatch and/or customer member operations</li> <li>Manage and maintain arm&rsquo;s length relationships with ILWU Business Agents, Labour and Foremen</li> <li>Ensure all contentious labour issues are resolved with a view to best serving the member companies</li> <li>Establish and maintain constructive communication and working relationships with peers, management and union business agents</li> <li>Assist with the development and support of strategic initiatives to build the Dispatch organization&rsquo;s performance</li> <li>Ensure all dispatch-related labour issues are resolved with a view to best serving the customer member companies</li> <li>Provide input/feedback on processes and program requirements to the dispatch system to optimize the dispatch process and times</li> <li>Provide administrative support for Dispatch services on an ongoing basis</li> <li>Work with peers and management on projects as assigned</li> <li>Report to the Deep Sea desk for supervisory direction related to any dispatch matters</li> <li>Provide guidance and support to peers ensuring work consistency</li> <li>Ensure appropriate conduct by longshore workers and union is maintained in dispatch hall/office at all times</li> <li>As a BCMEA representative, attend various 3rd party functions such as but not limited to transportation club meetings, education seminars, etc.</li> <li>At all times maintain strict confidentiality on all issues/information flowing through dispatch</li> </ul>
Requirements: <ul> <li>Post-secondary education or equivalent combination of education and relevant experience</li> <li>Excellent written, verbal and interpersonal communication skills</li> <li>Strong problem-solving and decision-making skills</li> <li>Results oriented with an ability to work well under pressure and minimal supervision</li> <li>Experience working in a computerized environment with an aptitude to learn dispatch- related software</li> <li>Professional and pleasant telephone manner</li> <li>Always demonstrate a strong alignment of customer service</li> </ul>