Customer Service Coordinator, Student Financial Services

Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic &amp; social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, &amp; a genuine dedication to creating a diverse, multicultural &amp; inclusive community. <br /><br />To view all open staff positions, click <a href="https://babson.wd1.myworkdayjobs.com/Staff" target="_blank" title="Babson College Staff Positions" rel="noopener noreferrer">here</a>.

Babson Park, MA

Babson College

<p class="p1"><strong>We&rsquo;re all different.&nbsp;We&rsquo;re all Babson. Babson College is where talented people from varying backgrounds can&nbsp;be themselves, learn from and inspire each other.</strong></p> <p class="p2">We&rsquo;re bold, driven&nbsp;and entrepreneurial.&nbsp;We embrace a deliberately different way of thinking. We&rsquo;re&nbsp;never afraid to challenge convention, turning ideas into action.&nbsp; A wide array of backgrounds, different voices, fresh perspectives.&nbsp;<strong>We&rsquo;re BabsonBold</strong></p> <p class="p2">Babson empowers entrepreneurial leaders to create great economic and social value. It&rsquo;s a rewarding workplace, a launch pad to make a real impact in higher education. We provide everything needed to achieve your goals, professional development opportunities, outstanding benefits, wellness programs, and a genuine dedication to creating a diverse, multicultural and inclusive community.</p> <p class="p2">Babson College is an EEO committed to enhancing diversity across the College. Candidates who believe they can contribute to this goal are strongly encouraged to apply.</p> https://www.babson.edu/

keywords: job description,management,goals,support,education & experience,skills & abilities,initiative

Full time

Overview: The Coordinator, Customer Service coordinates front-end customer service to undergraduates, graduate students, and parents in the areas of student accounts, payment options, financial aid, and financing options.
Responsibilities: <ul> <li>Responsible for delivering front-end customer service in the areas of student accounts, payment options, financial aid, and financing options.&nbsp;&nbsp;</li> <li>Respond to SFS telephone, walk-in, and email inquiries.</li> <li>Provide general and student-specific information utilizing student account and financial aid databases (Workday and PowerFAIDS).</li> <li>Manage incoming mail, financial aid document entry, daily data files from the College Board (PROFILE and IDOC), and filing.&nbsp;</li> <li>Provide feedback about quantity and nature of customer inquiries; participate in assessment of quality of SFS services; and recommend and implement service enhancements.</li> <li>Oversee financial aid file management, including communication to students and parents related to required documentation and tracking files ready for review by counseling team.</li> <li>Process financial aid award notifications for incoming and returning students.</li> <li>Assist in maintaining training and user guides.</li> <li>Provide support for the department, including scheduling appointments and meetings, and ordering supplies,</li> <li>Represent Babson&rsquo;s mission, goals, and customer-service orientation in all work-related settings.</li> <li>Assume additional responsibilities as required.</li> </ul>
Requirements: <p><strong>WHAT EDUCATION AND SKILLS YOU WILL NEED<br /><br /></strong></p> <ul> <li><strong>A</strong><strong>ssociate Degree or relevant experience.</strong></li> <li><strong>At least 1-3 years of related experience.</strong></li> <li>Ability to succeed in a customer-oriented, team-based, technology-intensive work environment.&nbsp;</li> <li><strong>Excellent interpersonal and communication skills.</strong></li> <li>Excellent organizational skills and attention to detail.</li> <li><strong>Strong technology and </strong><strong>computer skills including proficiency in Microsoft Office.</strong></li> <li>Ability to envision and propose new methods to perform tasks that support ET&amp;A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.</li> <li>Ability to <strong>anticipate and embrace change</strong>; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.</li> </ul> <p>&nbsp;</p> <p><strong>HOW AND WHERE YOU WILL WORK</strong></p> <ul> <li>Requires work onsite a minimum of 3 per week; the on-campus requirement is subject to modification based on organizational need.&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>ADDITIONAL SKILLS YOU MAY HAVE</strong></p> <ul> <li>Bachelor&rsquo;s Degree preferred.&nbsp;</li> </ul>