Manager, Media & AV

Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic &amp; social value. It's an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning opportunities, outstanding benefits, rich rewards, wellness programs, &amp; a genuine dedication to creating a diverse, multicultural &amp; inclusive community. <br /><br />To view all open staff positions, click <a href="https://babson.wd1.myworkdayjobs.com/Staff" target="_blank" title="Babson College Staff Positions" rel="noopener noreferrer">here</a>.

Babson Park, MA

Babson College

<p class="p1"><strong>We&rsquo;re all different.&nbsp;We&rsquo;re all Babson. Babson College is where talented people from varying backgrounds can&nbsp;be themselves, learn from and inspire each other.</strong></p> <p class="p2">We&rsquo;re bold, driven&nbsp;and entrepreneurial.&nbsp;We embrace a deliberately different way of thinking. We&rsquo;re&nbsp;never afraid to challenge convention, turning ideas into action.&nbsp; A wide array of backgrounds, different voices, fresh perspectives.&nbsp;<strong>We&rsquo;re BabsonBold</strong></p> <p class="p2">Babson empowers leaders to create economic and social value. It&rsquo;s a rewarding workplace, a launch pad to make a real impact in higher education. We provide everything needed to achieve your goals, professional development opportunities, outstanding benefits, wellness programs, and a genuine dedication to creating a diverse, multicultural and inclusive community.</p> <p class="p2">Babson College is an EEO employer committed to enhancing inclusive excellence across the College. Candidates who believe they can contribute to this value are strongly encouraged to apply.</p> https://www.babson.edu/

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Full time

Overview: The Manager, Media &amp; AV is responsible for the planning, delivery, and ongoing support of enterprise audio-visual services across classrooms, conference rooms, collaboration spaces, and event venues. This role provides strategic leadership and hands-on oversight of AV operations, vendor integrations, lifecycle management, and service delivery to ensure high-quality, reliable user experience.<br /><br />The Manager, Media &amp; AV partners closely with IT, Facilities, Academic/Business units, and external vendors to standardize AV platforms, manage upgrades, and align AV solutions with organizational goals.<br /><br /> <p>This is an exempt position with the following pay range: $114,525 - $127,250; the role is also eligible for bonuses based on performance and budget.</p> <p>Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week. &nbsp;&nbsp;</p> <ul> <li><strong>Insurance Coverage</strong>: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.</li> <li><strong>Time Off</strong>: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President&rsquo;s holidays are determined each year.&nbsp;</li> <li><strong>Retirement</strong>: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.</li> <li><strong>Additional Benefits</strong>: Wellbeing programs, virtual fitness platform, and employee assistance program.</li> </ul> <p>All questions or concerns about this posting should be directed to the Office of Human Resources at <a href="mailto:hr@babson.edu" target="_blank" rel="noopener noreferrer">hr@babson.edu</a>.</p>
Responsibilities: <ul> <li>Own the enterprise AV roadmap, standards, and lifecycle strategy across all supported spaces.</li> <li>Define and maintain AV design standards, room typologies, and technology reference architectures.</li> <li>Align AV services with collaboration platforms (e.g., Teams, Zoom, Webex) and enterprise IT standards.</li> <li>Develop and manage AV budgets, forecasts, and capital planning; evaluate emerging AV technologies and recommend investments; and oversee budgeting, procurement, and inventory management for AV and media technology assets.</li> <li>Drive continuous improvement of AV reliability, usability, and user satisfaction.</li> <li>Manage AV integrators, service providers, and technology vendors. Oversee contracts, SOWs, renewals, and performance against deliverables.</li> <li>Ensure high-quality support for College events, guest lectures, board meetings, commencement, and hybrid programs with AV requirements.</li> <li>Oversee day-to-day AV operations, including incident response, proactive maintenance, and monitoring.</li> <li>Manage and mentor AV technicians, engineers, and/or contractors. Define roles, responsibilities, on-call support, and training plans. Ensure staff remain current on AV platforms, standards, and best practices. Foster a service-oriented, customer-focused team culture.</li> <li>Establish SLAs, support models, and escalation paths for AV services.</li> <li>Ensure consistent documentation, runbooks, and knowledge articles for supported systems.</li> <li>Lead AV projects including new builds, renovations, refreshes, and major upgrades.</li> <li>Assume additional responsibilities as required.</li> </ul> <p>&nbsp;</p> <p><strong>YOUR TEAM WILL INCLUDE</strong></p> <ul> <li>Multimedia Support Specialist</li> <li>Classroom Technology Support Specialist</li> <li>IT Integration Specialist</li> <li>Special Event and On-Site Support (Students)</li> </ul>
Requirements: <p><strong>WHAT EDUCATION AND SKILLS YOU WILL NEED<br /><br /></strong></p> <ul> <li><strong>Bachelor&rsquo;s degree or equivalent professional experience.&nbsp; </strong>&nbsp;</li> <li><strong>7-10 years of progressive experience in AV/media services leadership; and a minimum of 5 years managing staff and a budget.</strong></li> <li>Deep technical knowledge of AV systems design, signal flow, control systems (e.g., Crestron, Cisco), and digital media workflows.</li> <li><strong>Proven ability to lead and develop cross-functional teams in a fast-paced, service-oriented environment.</strong></li> <li>Strong project management skills with experience delivering large-scale AV or media infrastructure projects.</li> <li><strong>Exceptional communication and relationship-building skills across technical and non-technical stakeholders.</strong></li> <li>Demonstrated experience with budget development, vendor negotiation, and strategic planning.</li> <li><strong>Ability to work collaboratively with faculty, event planners, and executive leadership</strong>.</li> <li>Familiarity with accessibility standards and inclusive design principles for media and classroom technology.</li> <li>Must have <strong>deep technical expertise, operational excellence, and a strong service orientation</strong> to support Babson&rsquo;s dynamic and evolving learning and engagement environments.</li> <li>Ability to create an environment where direct reports have the freedom and security to take initiative; deal with complexities with resilience, resourcefulness, and optimism; and appreciate open mindedness, creativity, and agility in thought and tactics.</li> <li>Ability to <strong>embrace ideas</strong> and changes created by all community members. &nbsp;</li> <li>Ability to work independently to solve problems; look for opportunities to take on responsibility; take thoughtful risks; and effectively act on new and ongoing initiatives, objectives, and solutions to gain sought-after results.</li> <li>Ability to <strong>anticipate and effectively handles change</strong>; demonstrate willingness to try new skills and challenging tasks; and is flexible in changing conditions.&nbsp;</li> </ul> <strong><br />HOW AND WHERE YOU WILL WORK</strong><br /> <ul> <li>Requires work onsite a minimum of 3 days a week (some flexibility for hybrid based on operational needs); the on-campus requirement is subject to modification based on organizational need.&nbsp;</li> <li>May require evening and weekend support for campus events or AV system maintenance.</li> <li>This role includes on call responsibilities.</li> <li>Occasional travel may be required for vendor meetings, site assessments, or professional development.<br /><br /><br /></li> </ul> <p><strong>ADDITIONAL SKILLS YOU MAY HAVE</strong></p> <ul> <li>Experience in higher education or similarly complex environments.</li> <li>Familiarity with learning management systems, lecture capture platforms (e.g., Canvas, Panopto, Cisco), and streaming technologies.</li> <li>Experience integrating AV systems with enterprise IT infrastructure and security protocols.</li> </ul>