Assistant General Manager, Skating Rink

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Babson Park, MA

Babson College

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Full time

Overview: The Assistant General Manager provides operational oversight of the Babson Skating Center, with a primarily focus of the physical plant, ice maintenance, equipment/heavy machinery, and ensures all areas are properly maintained to foster a safe working environment. Responsible for supervising, training, and assisting in all aspects of the ice maintenance and ice related matters, including regular and proper maintenance of machinery and associated equipment. This position will be required to drive the Zamboni and train staff on safe operation of the Zamboni.<br /><br /> <p>This is an exempt position with the following pay range: $59,704-66,338; the role is also eligible for bonuses based on performance and budget.</p> <p>Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week. &nbsp;&nbsp;</p> <ul> <li><strong>Insurance Coverage</strong>: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.</li> <li><strong>Time Off</strong>: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President&rsquo;s holidays are determined each year.&nbsp;</li> <li><strong>Retirement</strong>: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.</li> <li><strong>Additional Benefits</strong>: Wellbeing programs, virtual fitness platform, and employee assistance program.</li> </ul> <p>All questions or concerns about this posting should be directed to the Office of Human Resources at <a href="mailto:hr@babson.edu" target="_blank" rel="noopener noreferrer">hr@babson.edu</a>.</p>
Responsibilities: <ul> <li>Hires and supervises all part-time operations assistants and rink attendants and assists in training and evaluating all full-time Zamboni drivers related to ice maintenance and use of equipment, ensuring a standard quality of work is maintained or exceeded by all staff.&nbsp;</li> <li>Creates, communicates, and oversees policies and proper use of machinery and ice-related equipment to ensure safe working conditions for all staff.&nbsp;</li> <li>Maintains and coordinates all aspects of the mechanical and power supply and ensures timely and necessary maintenance.</li> <li>Responsible for ensuring proper ice maintenance (e.g., depth, temperature, quality, etc.) is maintained, and creates evaluation, reporting, and review mechanisms to ensure all staff maintain determined specifications.</li> <li>Purchases, monitors, and tracks inventory and usage of all materials, equipment, and supplies related to the ice and physical plant services.&nbsp;</li> <li>Coordinates the service of, and manages the relationships with, outside vendors and Babson Facilities Management and Planning offices (e.g., plumbing, electricians, etc.).</li> <li>Assists in the oversight of game management for MIAA, Babson College hockey games, and other special events. &nbsp;Serves as primary oversight when the General Manager is unable to attend varsity contests.</li> <li>Identifies and participates in continued education (i.e., certifications, conventions, etc.) for the ice rink industry.</li> <li>Recommends trainings, certifications, and continued education for all skating center staff.</li> <li>Assists General Manager with management and coordination of concessions operations and vending, especially with regard to food and beverage purchasing, monitoring cleaning supplies, staff supervision, and equipment oversight. Oversees food service operations in the GM's absence.</li> <li>Assumes additional responsibilities as required.</li> </ul> <br /><br /><strong>YOUR TEAM WILL INCLUDE</strong><br /><br /> <ul> <li>Operations Assistants</li> <li>Rink Operators (temporary)</li> <li>Rink Attendants (5-10 seasonal)</li> <li>Student workers (10-20)</li> </ul>
Requirements: <p><strong>WHAT EDUCATION AND SKILLS YOU WILL NEED<br /><br /></strong></p> <ul> <li>Bachelor&rsquo;s degree.</li> <li>At least 3-5 years of experience in a rink or other similar facility.</li> <li>Experience managing staff.</li> <li>Strong communication skills, (written, verbal and in goal/expectation setting).</li> <li>Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint) and the ability to use an iPad.</li> <li>Strong interpersonal skills.</li> <li>Effective problem-solving skills.</li> <li>Facilitates a culture of inclusion and belongingness for all staff members and visitors, with an emphasis on developing programs that reach a diverse skating community.</li> <li>Ability to work independently and to communicate by email and telephone.</li> <li>Creates an environment where direct reports have the freedom and security to take initiative; deals with complexities with resilience, resourcefulness, and optimism; and appreciates open mindedness, creativity, and agility in thought and tactics.&nbsp;</li> <li>Embraces ideas and changes created by all community members. &nbsp;</li> <li>Works independently to solve problems; looks for opportunities to take on responsibility; takes thoughtful risks; and effectively acts on new and ongoing initiatives, objectives, and solutions to gain sought-after results.</li> <li>Anticipates and effectively handles change; demonstrates willingness to try new skills and challenging tasks; and is flexible in changing conditions.</li> </ul> <strong>&nbsp;<br /></strong><br /><strong>HOW AND WHERE YOU WILL WORK</strong><br /><br /> <ul> <li>Ability to work late evenings and weekends.</li> <li>Heavy lifting required (50 pounds and over).</li> <li>May be required to work when the College is closed during snow emergencies and holidays.</li> <li>Ability to travel on and off campus.</li> <li>Must have had a valid unrestricted U.S. Driver&rsquo;s License for one year, and maintain throughout employment an insurable (as determined by the College&rsquo;s insurer&rsquo;s criteria) or a satisfactory driving record; must successfully complete and pass the College&rsquo;s vehicle training program within the first 60 days of employment; annual or more frequent review of employee&rsquo;s driving record based on the College insurer&rsquo;s criteria; and safety training as required by management.</li> </ul> <br /> <p>&nbsp;<br /><strong>ADDITIONAL SKILLS YOU MAY HAVE<br /><br /></strong></p> <ul> <li>Ability to perform vehicle maintenance preferred.</li> <li>Certified Ice Technician or 3-5 years of progressive responsibility and hands-on experience preferred.</li> <li>Knowledge of ISI and or USFS programs and levels a plus.&nbsp;</li> <li>Knowledge of NCAA Hockey protocols and procedures a plus.</li> <li>NEISMA membership and/or knowledge preferred.</li> <li>US Ice Rink association CIT or CRA certification preferred.</li> <li>Knowledge of facility scheduling and point-of-sale software preferred.</li> <li>Previous experience with Sub-Zero software a plus.</li> <li>ServSafe certification preferred but not required.</li> </ul>