Direct Delivery Systems Manager

<strong>At Behr Paint, we strive to have all employees bring their best selves and their unique perspectives every day. We are a tight-knit family of fun, friendly, integrity focused individuals who work together in exciting and challenging ways to build and maintain our award-winning, industry-leading products and services, and to positively impact our customers and the communities in which we live and work.</strong>

Santa Ana, California

BEHR

<strong>Founded in 1947, Behr Paint Company is one of the largest manufacturers of paints, primers, decorative finishes, stains, and surface preparation products&nbsp;for&nbsp;do-it-yourselfers and professionals in&nbsp;the&nbsp;United States,&nbsp;Canada, and&nbsp;Mexico. The Santa Ana, Calif.-based maker of the&nbsp;BEHR&reg;&nbsp;and&nbsp;KILZ&reg;&nbsp;brands is dedicated to meeting the coating and color needs of DIYers, professionals, architects, and designers with an unwavering commitment to quality, innovation, and value.</strong> https://www.behr.com/consumer/

keywords: management,daily management,customer service tracking,business development,business oversight,experience,management,degree,travel,transportation

Full time

Competitive Compensation and Benefits Package

Overview: Responsible for the management and execution of final mile delivery for the pro direct delivery business. Manage the implementation of new service markets and develop and monitor service metrics.
Responsibilities: <p dir="LTR"><strong>Daily management</strong></p> <ul> <li>Delivery execution</li> <li>Carrier performance</li> <li>Call center hotline</li> <li>Safety performance</li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><strong>Customer service tracking</strong></p> <ul> <li>Dynamic <span class="WMW2">reporting&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span></li> <li>Analytics &ndash; Identify gaps, drive action</li> <li>Delivery performance &ndash; requested window vs. commitment and actual</li> <li>Generate ad-hoc analysis to identify and report trends and anomalies. As requested assemble the ad-hoc analysis in a clear and concise report format for review by various managers and departments</li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><strong>Business Development</strong></p> <ul> <li>Identify trends and new business needs</li> <li>Establish front end requirements on all new markets</li> <li>Identify market CPG impact</li> <li>Promo event Planning</li> <li>New item or product change rollout</li> </ul> <p dir="DEFAULT"><strong><br />Business Oversight</strong></p> <ul> <li>Onboarding of new drivers</li> <li>Owner of driver safety &amp; DOT regulations&nbsp;</li> <li>RCCM tracker</li> <li>Evaluate monthly finance reports, CPG impact and transportation break down by market</li> <li>Develop presentations for senior management and lead projects as assigned</li> <li>Develop training programs to ensure all direct delivery personnel are trained in job duties, safety practices, and standard operating procedures</li> <li>Track key performance metrics</li> <li>Resolve escalated customer problems.</li> <li>Develop and implement programs to maintain and strengthen a positive, customer-centered, results-oriented culture within the direct delivery system.</li> <li>Carrier sourcing and management</li> </ul>
Requirements: <ul> <li>Educational attainment equivalent to a Bachelor&rsquo;s degree in Business Administration or equivalent experience</li> <li>Broad experience in transportation operations and distribution.</li> <li>Experience in employee supervision and development.</li> <li>Experience with a multi-functional business background with a strong emphasis in distribution, accounting, management and customer satisfaction.</li> <li>Transportation background, knowledge of DOT regulations</li> <li><u><em><strong>Experience in final mile, white glove delivery services&nbsp;</strong></em></u></li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><em><span class="WMW2">KNOWLEDGE/SKILLS/ABILITIES</span> RECOMMENDED FOR POSITION:</em></p> <ul> <li>Excellent verbal and written communication skills required</li> <li>Excellent in Microsoft Excel, Word, PowerPoint, and other MS office programs and tools</li> <li>Ability to construct and implement a project plan.</li> <li>Ability to construct and manage budgets and consolidate complex data into understandable information</li> <li>Ability to effectively present information and respond to questions from groups of customers or employees</li> </ul> <p dir="DEFAULT">&nbsp;</p> <p dir="LTR"><strong>SPECIAL REQUIREMENTS:</strong></p> <p dir="LTR">Travel as required</p> <div id="gtx-trans" style="position: absolute; left: -123px; top: 26px;">&nbsp;</div>