Customer Care Representative

<strong>At Behr Paint, we strive to have all employees bring their best selves and their unique perspectives every day. We are a tight-knit family of fun, friendly, integrity focused individuals who work together in exciting and challenging ways to build and maintain our award-winning, industry-leading products and services, and to positively impact our customers and the communities in which we live and work.</strong>

Santa Ana, California

BEHR

<strong>Founded in 1947, Behr Paint Company is one of the largest manufacturers of paints, primers, decorative finishes, stains, and surface preparation products&nbsp;for&nbsp;do-it-yourselfers and professionals in&nbsp;the&nbsp;United States,&nbsp;Canada, and&nbsp;Mexico. The Santa Ana, Calif.-based maker of the&nbsp;BEHR&reg;&nbsp;and&nbsp;KILZ&reg;&nbsp;brands is dedicated to meeting the coating and color needs of DIYers, professionals, architects, and designers with an unwavering commitment to quality, innovation, and value.</strong> https://www.behr.com/consumer/

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Full time

Competitive Compensation and Benefits Package

Overview: Courteously assist customers in need of customer care technical assistance relating to the use and applications of products. Working safely is part of our culture and is a condition of employment.
Responsibilities: <ul> <li>Interact with customers via telephone and various communication channels as assigned regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals.</li> <li>Provide documentation or written advice pertaining to technical evaluations, warranty service conditions, order status and fulfillment, resolution of product or order issues and compensation.</li> <li>Work independently and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business.</li> <li>Access multiple technology resources to grasp product knowledge to relay product information to customers and partners.</li> <li>Utilize basic negotiation skills, conflict resolution and problem solving when necessary and escalates issues to management as needed.</li> <li>Be ready and available to serve customers and partners according to allocated work schedule.</li> <li>Enter and reconcile data pertaining to order receipt and fulfillment.</li> <li>Enter customer interaction data for record keeping and follow-up.</li> <li>Partner with team, department and organizational members to improve processes, systems, products, and overall business performance as it pertains to improving customer service.</li> <li>Compile reports and distribute them to appropriate members as requested.</li> <li>Comply with all department quality standards and company policies and procedures.</li> </ul>
Requirements: High School diploma <br /><br />KNOWLEDGE/SKILLS/ABILITIES:<br /> <ul> <li>Possess knowledge of customer relations principles and practices.</li> <li>Possess considerable knowledge of English grammar, spelling, pronunciation and diction.</li> <li>Possess knowledge of sales administration practices and sales ordering procedures.</li> <li>Knowledge of MS Office Suites and/or software applications related to job functions</li> <li>Ability to respond in writing to customer inquiries using standard letter formats.</li> <li>Ability to prioritize customer service orders and maintain customer service call activity records.</li> <li>Ability to communicate with customers and sales representatives with tact, professionalism, and courtesy.</li> <li>Attention to detail and accuracy.</li> </ul>