Spec, Support (IT Support)

<strong>At Behr Paint, we strive to have all employees bring their best selves and their unique perspectives every day. We are a tight-knit family of fun, friendly, integrity focused individuals who work together in exciting and challenging ways to build and maintain our award-winning, industry-leading products and services, and to positively impact our customers and the communities in which we live and work.</strong>

Pune, Maharashtra

Behr Paint Company

<p><strong><em>Founded in 1947, Behr Paint Company is one of the largest manufacturers of paints, primers, decorative finishes, stains, surface preparation and application products for do-it-yourselfers and professionals in the United States, Canada and Mexico. The Santa Ana, Calif.-based company and maker of the BEHR&reg;, KILZ&reg;, WHIZZ&reg; and E&amp;J&reg; brands is dedicated to meeting the project needs of DIYers, professionals, architects and designers with an unwavering commitment to quality, innovation and value.&nbsp;Behr Paint Company is a subsidiary of Masco Corporation.</em></strong></p> https://www.behr.com/consumer/

keywords: position summary,support,performance,install,teamwork,experience,knowledge,skills,education,schedule

Full time

Overview: Support information technology (IT) applications, systems, and processes, and their users within the organization. Provide first-level support of technology hardware and software, including installation, monitoring, troubleshooting, user support, and problem resolution. Provide input and feedback to second-level IT and external vendor support personnel to assist in problem escalation and resolution. Work with management to review and continuously improve IT service delivery.
Responsibilities: <br /> <ul> <li>Directly support information technology end-users in-person and through electronic methods, including email, instant messaging, and social media.</li> <li>Install and configure a computer, network, and telecommunications hardware, software, services, subscriptions, and licenses.</li> <li>Troubleshoot hardware and software problems related to device connectivity, scanning and printing, desktop and laptop operating systems, and office productivity applications.</li> <li>Monitor assignment queues; respond to, update, and resolve incidents and Request tickets within established service level commitments and timeframes.</li> <li>Assist end-users in diagnosing and resolving information technology issues; open Incidents or Request tickets on their behalf as needed to ensure proper documentation and escalation.</li> <li>Provide timely end-user updates regarding open issues and participate in company and department status meetings to ensure proper communication and visibility.</li> <li>Maintain knowledge and skill level to support dynamic and evolving information technologies, leveraging the Internet, vendor documentation, and other self-study materials and methods.</li> </ul>
Requirements: <br /> <ul> <li>Ability to read, write, and speak English at a conversational level.</li> <li>Ability to work on-site (corporate office or facility) or from home (remote access) as needed.</li> <li>Ability to follow documented procedures and manage time wisely to ensure daily productivity.</li> <li>Ability to work and communicate well in a team setting to meet organizational goals.</li> </ul> Experience / Education:<br /> <ul> <li>Completion of secondary education equivalent to a high school diploma, supplemented by coursework, training, or certification related to information technology or personal computing.</li> <li>A minimum of 6 months prior experience supporting information technology, computer networking, or personal computing in a corporate, educational, or vocational environment.</li> </ul> Knowledge / Skills / Abilities:<br /> <ul> <li>Knowledge of basic end-user computing devices and their setup (personal computers, laptops, monitors, keyboards, and other peripherals).</li> <li>Comfortable installing and connecting personal computer equipment, devices, and peripherals.</li> <li>Experience using the Microsoft Windows operating system, including basic installation and setup. Advanced knowledge (device configuration, troubleshooting, Active Directory integration) is highly desirable.</li> <li>Experience with Microsoft Office application suite or Microsoft 365.</li> <li>Detail-oriented, inquisitive, able to stay engaged and see a problem through to resolution.</li> <li>Able to document troubleshooting and resolution steps in a clear and concise manner.</li> </ul> Special Requirements:<br /> <ul> <li>Able to work a flexible workweek, including nights, weekends, or extended hours if required to meet production schedules or provide critical support.</li> <li>Able to travel to remote locations if required for training or on-site support.</li> <li>Able to lift and carry personal computer equipment up to 25 lbs. without assistance</li> </ul> <br />