Front Desk Receptionist

The Birmingham Athletic Club in Bloomfield Hills, Michigan is looking for a full-time front desk receptionist.

Birmingham, MI

Birmingham Athletic Club

The Birmingham Athletic Club is committed to being the market's best affordable private club for bringing people/families together to participate in and enjoy racquet-based sports, fitness, swimming and social interaction.

keywords: organization,reporting,management,education,organization,technology,communication,professional


Overview: <p><strong>Reports to: </strong>Director of Communications and General Manager</p> <p><strong>Job Type:</strong> Full time</p> <p><strong>Hours</strong>: 40 hours per week (may include some weekends and evenings)<br /><br />The ideal candidate must be able to fulfill the mission of the Birmingham Athletic Club by providing exceptional member and customer service and maintaining professionalism at all times. The ideal candidate will be comfortable speaking to and interacting with club membership, vendors and visitors. The candidate must be friendly, outgoing, personable, able to multi-task and willing to take direction. The candidate must be able to work some evening and weekend hours.</p>
Responsibilities: <ul> <li>Welcomes members and visitors by greeting them in person or on the telephone, answering questions and referring inquiries to the appropriate person</li> <li>Answers phones and directs calls to the appropriate person</li> <li>Takes dining reservations via phone and Internet and maintains reservation book</li> <li>Maintains safe and clean front desk area</li> <li>Performs general office tasks such as copying, mailing, laminating, etc.</li> <li>Directs members and visitors by maintaining employee directory</li> <li>Performs other appropriate tasks assigned by the Director of Communications and/or General Manager</li> </ul>
Requirements: <p><strong>Required Skills</strong></p> <ul> <li>Telephone skills</li> <li>Verbal communication skills</li> <li>Microsoft Office skills</li> <li>Listening skills</li> <li>Professionalism</li> <li>Customer service focused</li> <li>Organizational skills</li> <li>Multi-tasking</li> <li>Efficiency</li> </ul> <p><strong>Licenses and Special Requirements</strong></p> <ul> <li>High School Diploma or equivalent</li> </ul> <p>&nbsp;</p> <p><strong>Required Experience</strong></p> <ul> <li>Exceptional customer service skills</li> </ul>