<p><strong>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</strong></p>

Detroit, MI

Blue Cross Blue Shield of MI

Our Mission: We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health. Our Customer Commitment: We aspire to be clear and simple, to help you make the right choices, to offer valuable coverage, and help you get quality health care for you and those you love. Our Commitment to our Social Mission: Increasing access to affordable health care Enhancing the quality of care patients receive Improving the health of Michigan&rsquo;s citizens and communities. <br /> <p><br />Our employees are eligible for several great perks:</p> <ul> <li>Comprehensive medical, dental and vision insurance</li> <li>401(k) with company match</li> <li>Annual bonuses</li> <li>Tuition assistance</li> <li>Paid parking</li> </ul>

keywords: management,maintain,support,teamwork,leadership,analysis,experience,analysis,support,prepare,management,leadership,knowledge,technical,production,degree,technology


Competitive Total Compensation Package

Overview: Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems, reporting and new products/programs to improve customer service levels and overall quality.
Responsibilities: <p>&nbsp;</p> <ul> <li>Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.</li> <li>Analyze, process and/or expedite operational transactions; this may include timely resolution of problems.</li> <li>Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.</li> <li>Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.</li> <li>Utilize and maintain available corporate production and reporting systems; produce routine and &nbsp;non-routine reports, presentations, letters communications and graphics.</li> <li>Assist personnel (both internal and external) by answering questions, supplying information and training.</li> <li>Represent department and division as requested on work groups and special assignments.</li> <li>Develop and maintain an effective working relationship with customers or partners.</li> </ul>
Requirements: <p>EDUCATION AND/OR EXPERIENCE</p> <ul> <li>&nbsp; &nbsp; &nbsp;Bachelor's Degree in related field preferred.</li> <li>&nbsp; &nbsp; &nbsp;Two (2) to five (5) years experience in related field is required.</li> <li>&nbsp; &nbsp; &nbsp;Demonstrated knowledge/competency in the following areas:</li> <ul> <li>&nbsp;Claims or inquiry processing experience preferred.</li> <li>&nbsp;Analytical experience.</li> <li>&nbsp;Ability to produce statistical information from conceptual needs.</li> <li><strong>&nbsp;</strong>Working with PC application and/or mainframe systems preferred.</li> </ul> <li>&nbsp; &nbsp; &nbsp;Effective verbal and written communication skills.</li> <li>&nbsp; &nbsp; &nbsp;Ability to lead and contribute to process improvement programs.</li> <li>&nbsp; &nbsp; &nbsp;Excellent interpersonal skills necessary to interact with all levels of all personnel.</li> <li>&nbsp; &nbsp; &nbsp;Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><u>DEPARTMENTAL PREFERENCES:</u></p> <ul> <li>&nbsp;5 years Claims or BlueCard Claims experience</li> <li>Proven leadership experience by leading projects or teams.</li> <li>Demonstrated project work/corporate work group experience (within the last year)</li> <li>Excellent analytical, organizational, problem solving, verbal and written communication skills.</li> <li>Ability to work independently, within a team environment and with multiple priorities.</li> <li>Working&nbsp;knowledge of the following preferred: Access Database, Microsoft Word/Excel, SharePoint,&nbsp;Microsoft Outlook, Blue2, NASCO/3270</li> <li>Proficient in current industry standard PC applications and systems (e.g., Access, Excel and&nbsp;Word).</li> <li>Ability to work closely with the technical support team in understanding and resolving systems&nbsp;issues.</li> </ul> <ul> <li>Ability to develop, implement, and monitor policies and procedure.<u>Duties include but are not limited to:</u></li> </ul> <ul> <li>Conduct Coaching, Development and training opportunities</li> <li>&nbsp;Responsible for the Analyst/Technician Job responsibilities, fill in for absent analysts.</li> <li>Assist Sr. Analyst, TL2, &amp; Management with resolution of issues.</li> <li>Determine business impacts to operational areas by interfacing with inter and intra-departmental&nbsp;business leads and determine training and documentation needs; and interfacing with internal&nbsp;customers to identify and/or analyze business problems and develop solutions.</li> <li>Interface with various departments and senior management and provide value and support for&nbsp;continuous improvement.</li> <li>Develop project plans and monitor project statuses</li> <li>Assist with documentation and training</li> <li>Conduct special assignments, prepare reports, analyze and document the results with recommendations for improvement.&nbsp; Assist with design development, modification, testing, implementation and maintenance of assigned systems.&nbsp; Interface with other teams/areas both internal and external to resolve issues.&nbsp; Prepare presentations and present to staff at department or sectional meeting.</li> </ul> <p>&nbsp;</p> <p><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability</em></p>