Senior Service Designer-DES0000C-ORC

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: job description,design,communication,education & experience,knowledge,skills

Full-time

Competitive Total Compensation Package

Overview: <br />Responsible for design and development of engaging user experiences for a variety of applications using workshops, creative brainstorms, interaction design, and service design.
Responsibilities: <br /> <ul> <li> <div>Utilize research to develop insights, generate concepts, and understand how people interact with BCBSM products and services.</div> </li> <li> <div>Use system design to ensure problem definition and ideation address the needs and optimize the value across all stakeholders.</div> </li> <li> <div>Conceptualize and lead Design Thinking initiatives and projects, including workshops, user interviews, and creative brainstorms.</div> </li> <li> <div>Develop process flows and wireframes to conceptualize and communicate design strategies.</div> </li> <li> <div>Contribute to the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.</div> </li> <li> <div>Attend and help plan community events, workshops, and conferences.</div> </li> <li> <div>Explain and discuss design decisions and give design feedback to other team members.</div> </li> </ul>
Requirements: <br /> <ul> <li> <div>Bachelor&rsquo;s degree in Visual Design or related field required.</div> </li> <li> <div>Five years of in-depth knowledge and experience of Interaction Design and Service Design across varied users, business problems, and devices required.</div> </li> <li> <div>Ability to learn new software quickly.</div> </li> <li> <div>Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is preferred.</div> </li> <li> <div>Understanding of several areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.</div> </li> <li> <div>Ability to create experience maps, user journeys, and service blueprints, interaction models, flows, and wireframes.</div> </li> <li> <div>Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.</div> </li> <li> <div>Strong communication skills and ability to deliver complex information.</div> </li> <li> <div>Advanced analytical, decision making, organizational, and creative thinking.</div> </li> <li> <div>Strong interpersonal skills and ability to effectively interface with all levels of management.</div> </li> <li> <div>Strong project management skills.</div> </li> <li> <div>Other related skills and/or abilities may be required to perform this job.</div> </li> </ul>