Client Technology Technician

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI (Tower)

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: operations,administration,support,teamwork,relationships,document,process management,performance,technical,solutions,mobile,compliance,maintenance,degree,experience,professional


Competitive Total Compensation Package

Overview: Join us and be on the cutting edge of end user technologies including the latest releases of Office 365 and ancillary products to help our end users most effectively use and adopt technologies that advance collaboration, effectiveness and efficiency. Administer and provide basic technical support to end clients in support of PC&rsquo;s, mobile devices (smartphone, tablet) and print services across the BCBSM enterprise. Duties include direct support of end users and administration of end user products as well as process metric reporting, documentation of processes, standards and end user support materials, coordination of software and hardware deployments, data administration and reporting tasks, as well as delivery and break-fix support for project related/specialized client devices. IT Operations management background strongly preferred, either in education or experience.
Responsibilities: <p><span style="font-family: Arial; font-size: small;">Provide maintenance and support for basic client products, peripherals, network and physical moves. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member.&nbsp; Work under general guidance from senior team members.</span></p> <ul> <li> <div><span style="font-family: Arial; font-size: small;">Work with team lead or senior team members to understand user&rsquo;s client technologies requirements.&nbsp; Documents requirements.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Provide input during short-term client technologies project/task planning efforts with team members. Document discussion and agreements.</span></div> </li> <li> <div><span style="font-family: Arial;"><span style="font-size: small;">P</span><span style="font-size: small;">articipate in the deployment of new or upgraded images, software and hardware for multiple clients.&nbsp; Configure and install desktop PCs, peripheral equipment, laptops and other mobile devices.&nbsp; Follow established procedures for performing configuration changes, updates and upgrades.&nbsp; Perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.</span></span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Provide feedback on new software performance and testing.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Participate with Level 2 issue assessment and resolutions of problems.&nbsp; Diagnose and resolve client workstation and mobile device hardware and software issues.&nbsp; Create temporary solutions until permanent solutions can be implemented.&nbsp; Provide technical support to meetings that include video conferencing.&nbsp; Document solutions to common problems and responses for frequently asked questions.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Provide feedback on the development procedures based on established policies related to Business Continuity &amp; Disaster Recovery development.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Gather research data on vendor products.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Adhere to policies, procedures and standards. Support IT inventory management.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Provide on-the-spot training to clients, as needed.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Other duties as assigned.&nbsp;</span></div> </li> </ul>
Requirements: <div id="requisitionDescriptionInterface.ID1574.row1" class="inlinepanel" title=""><strong><span class="subtitle">Qualifications</span></strong></div> <span class="blockpanel"><span class="">&nbsp;</span></span> <p><strong><span style="font-size: small;">Education and/or Experience</span></strong></p> <ul> <li><span style="font-size: small;">Associate's Degree in related field preferred.</span></li> <li><span style="font-size: small;">One (1) year experience in Information Technology required.</span></li> </ul> <p><strong><span style="font-size: small;">Other Skills and Abilities</span></strong></p> <ul> <li><span style="font-size: small;">Problem solving skills.</span></li> <li><span style="font-size: small;">Customer service skills</span></li> <li><span style="font-size: small;">Written and verbal communication skills.</span></li> <li><span style="font-size: small;">Accuracy and attention to detail.</span></li> <li><span style="font-size: small;">Ability to work independently, or within a team environment.</span></li> <li><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job</span></li> </ul>