IT Manager I

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: <p><span style="font-size: small;"><strong>Plan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment.&nbsp; Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.</strong></span></p> <p>&nbsp;</p>
Responsibilities: <ul> <li> <div><span style="font-size: small;">Manage the delivery of one or more IT service required supporting the IT strategy.&nbsp;&nbsp;</span><span style="font-size: small;">C</span><span style="font-size: small;">ontribute to the development of an IT strategy.</span></div> </li> <li> <div><span style="font-size: small;">Provide clarity on objectives, scope and organizational change management.&nbsp;&nbsp;</span><span style="font-size: small;">Provide input to business technology planning.&nbsp;&nbsp;</span><span style="font-size: small;">Manage IT technology solutions to ensure successful fulfillment of end-user requirements, proper and accurate testing and sound implementation.&nbsp;</span><span style="font-size: small;">Deliver solutions consistent within current context of overall architecture.&nbsp;</span><span style="font-size: small;">Maintain and control budget, schedule and resources.&nbsp;</span><span style="font-size: small;">Meet regularly with team to gather work statuses.</span></div> </li> <li> <div><span style="font-size: small;">Participate in an advisory board/governance committee (e.g., change management, architecture, data quality) to manage IT services demand.&nbsp;&nbsp;</span><span style="font-size: small;">Provide input into demand management process and executes on plan.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure adherence to policies, procedures, and standards.</span></div> </li> <li> <div><span style="font-size: small;">Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.&nbsp;</span><span style="font-size: small;">Measure service performance.&nbsp;&nbsp;</span><span style="font-size: small;">Identify opportunities for process improvements and then implement.&nbsp;</span><span style="font-size: small;">Support the user community in system and process matters/issues.&nbsp;&nbsp;</span><span style="font-size: small;">Ensure efficient customer service to internal clients and external vendors.</span></div> </li> <li> <div><span style="font-size: small;">Forecast and manage technology costs by providing input into annual budget planning and provides for consolidation.&nbsp;&nbsp;</span><span style="font-size: small;">Manage budget and take appropriate steps to stay within budget.</span></div> </li> <li> <div><span style="font-size: small;">Discuss work progress and obstacles.&nbsp;</span><span style="font-size: small;">Provide advice, guidance, encouragement and constructive feedback.</span></div> </li> <li> <div><span style="font-size: small;">Ensure work, information, ideas, and technology flow freely across teams.&nbsp;&nbsp;</span><span style="font-size: small;">Establish measurable individual and team objectives that are aligned with business and organizational goals.&nbsp;</span><span style="font-size: small;">Document and present performance assessments.&nbsp;&nbsp;</span><span style="font-size: small;">Recognize and reward associates commensurate with performance.&nbsp;&nbsp;&nbsp;</span><span style="font-size: small;">Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals.&nbsp;&nbsp;</span><span style="font-size: small;">Implement organizational talent management processes, policies and procedures (e.g., staffing, EEO, diversity, performance management, career development, reward and recognition, and retention.)&nbsp;&nbsp;</span><span style="font-size: small;">Provide input to the identification and development of potential future leaders.</span></div> </li> <li> <div><span style="font-size: small;">Identify the roles, skills and knowledge required to achieve organization goals.&nbsp;</span><span style="font-size: small;">Forecast staffing requirements (e.g., headcount, skills).&nbsp;&nbsp;</span><span style="font-size: small;">E</span><span style="font-size: small;">nsure staff has the resources and skills needed to support all work initiatives.&nbsp;</span><span style="font-size: small;">Participate in IT workforce deployment activities.</span></div> </li> <li> <div><span style="font-size: small;">Advocate the need for change. A</span><span style="font-size: small;">ct as a change agent to implement and manage best practices within area of responsibility.&nbsp; Execute change through frequent, communication to staff and clients about the change and the impact of the change (individual and business).&nbsp;</span><span style="font-size: small;">Consistently advocates for the change.&nbsp;&nbsp;</span><span style="font-size: small;">Coach staff through the change.&nbsp;</span><span style="font-size: small;">Identify and remove obstacles to change.&nbsp;&nbsp;</span><span style="font-size: small;">G</span><span style="font-size: small;">enerate appropriate communication, process and educational plans for mitigating the disruption of change.</span></div> </li> <li> <div><span style="font-size: small;">Approve vendor contracts within budget authority.&nbsp; Review vendor contracts for alignment with desired results.&nbsp; Provide advice to the vendor relationship decision-making and contract development processes. Identifies and confirms performance problems and notifies Contract Managers.</span></div> </li> <li> <div><span style="font-size: small;">Anticipate and analyze trends in technology while assessing the emerging technologies impacts.</span></div> </li> <li> <div><span style="font-size: small;">P</span><span style="font-size: small;">lan, organize, direct and control, and lead assigned functional area and ensure its alignment with business objectives. Operate within broad objectives to ensure optimum utilization of capital, staffing and equipment.&nbsp; Oversee the development of corporate standards, technology architecture, technology evaluation and transfer.</span></div> </li> </ul>
Requirements: <div id="requisitionDescriptionInterface.ID1502.row1" class="contentlinepanel" title=""> <div><strong><em><u><span style="font-size: small;">Required Departmental Experience:</span></u></em></strong></div> <ul type="disc"> <li><span style="font-size: small;">Must have the&nbsp;experience integrating technologies such as LDAP and Active Directory</span></li> <li><span style="font-size: small;">3+ years of working experience supporting logon, registration, and identity systems</span></li> <li><span style="font-size: small;">5+ years of experience with Web Development technologies like Java.</span></li> <li><span style="font-size: small;">3+ years of experience with databases like MS SQL Servers, Oracle etc.</span></li> <li><span style="font-size: small;">Preferred experience with other tools and technologies like ISIM (TIM), SUN Identity and Access Management, Oracle WaveSet,</span></li> <li><span style="font-size: small;">Other duties may be assigned.</span></li> </ul> <div><strong><em><u><span style="font-size: small;">Departmental Duties and Responsibilities:</span></u></em></strong></div> <ul type="disc"> <li><span style="font-size: small;">Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization.&nbsp;</span></li> <li><span style="font-size: small;">Ensures that systems and servers is installed, configured and maintained correctly.</span></li> <li><span style="font-size: small;">Directs the activities of project team members as appropriate.</span></li> <li><span style="font-size: small;">Operational Support, Maintenance, Troubleshooting and Administration of production systems.&nbsp;</span></li> <li><span style="font-size: small;">Determines system enhancements and tuning that will improve the reliability and performance of the system.&nbsp;</span></li> <li><span style="font-size: small;">Determines, sets-up, and monitors systems and servers for environment based on organization's architectural needs.&nbsp;</span></li> <li><span style="font-size: small;">Investigates new developments and makes recommendations on additions or replacements.&nbsp;</span></li> <li><span style="font-size: small;">Interfaces with the appropriate architecture groups to ensure that a unified direction is in place and is being followed.&nbsp;</span></li> <li><span style="font-size: small;">Extensive creativity required across areas of expertise.&nbsp;</span></li> <li><span style="font-size: small;">A high proficiency level in specific job related skills is required.</span></li> <li><span style="font-size: small;">Identify, implement and monitor best practices for technology architecture in area of expertise.</span></li> <li><span style="font-size: small;">Has wide latitude in determining creative solutions to strategic and operational needs.</span></li> <li><span style="font-size: small;">Interface with vendors for troubleshooting purposes and proper engagement of backline support</span></li> <li><span style="font-size: small;">Strong work ethic</span></li> <li><span style="font-size: small;">Ability to thrive in a constantly changing environment</span></li> <li><span style="font-size: small;">Demonstrated experience in the creation and management of technical documentation</span></li> <li><span style="font-size: small;">Collaborative in approach to working with a team</span></li> <li><span style="font-size: small;">Highly creative in approach to problem solving</span></li> <li><span style="font-size: small;">Demonstrated ability to learn new technologies quickly</span></li> </ul> </div> <div class="staticcontentlinepanel">&nbsp;</div> <div id="requisitionDescriptionInterface.ID1558.row1" class="contentlinepanel" title=""> <div id="requisitionDescriptionInterface.ID1574.row1" class="inlinepanel" title=""><span class="subtitle">Qualifications</span></div> <p><span style="font-size: small;"><strong>EDUCATION AND/OR EXPERIENCE</strong></span></p> <ul> <li><span style="font-size: small;">Bachelor's degree in related field required.</span></li> <li><span style="font-size: small;">Seven (7) years of relevant IT and business/industry work experience required.</span></li> <li><span style="font-size: small;">Experience in supervising and building relationships with people at all levels required.</span></li> </ul> <p><span style="font-size: small;"><strong>OTHER SKILLS AND ABILITIES</strong></span></p> <ul> <li>Decision making, critical and strategic thinking skills ability to achieve or exceed planned outcomes.</li> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client's business needs, processes and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Demonstrated ability to launch and deliver a single IT project on time and within budget.</li> <li>Ability to work with a variety of individuals and groups in a collaborative manner.</li> </ul> <ul> <li><span style="font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></li> </ul> </div>