Vendor Relationship Manager

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: management,maintain,prepare,performance,management,solutions,analysis,skills,experience,knowledge,degree


Competitive Total Compensation Package

Overview: <strong>The Vendor Relationship Manager serves as the liaison between Service Operations and external vendors to meet departmental performance objectives through the establishment and maintenance of sustained relationships, processes, expectations and alignment between segments, service operations and vendor partners for call centers.</strong>
Responsibilities: <ul> <li>Prepare, lead, and monitor weekly, bi-weekly, monthly, and ad-hoc meetings with vendor, segment and service operations leaders to ensure vendor and internal teams are aligned on strategic direction, workforce planning, consistent collaboration between managers, performance expectations are met, and strategies are being developed to improve performance.</li> <li>Develop process and performance improvement plans in collaboration with vendors and partner with assigned vendor managers to ensure plans are appropriately implemented and communicated to vendor teams through development of execution plans, partnering on rollout, measuring success or gaps through performance analysis, remote management as well as site visits, and ensuring effective and mutually respectful interactions between the business and vendor.</li> <li>Maintain alignment with other BCBSM Vendor Relationship Managers to ensure a consistent and integrated approach with all our vendor partners, leveraging lessons learned, successes and assessing effectiveness to ensure continuous improvement and adjustments based on business needs.</li> <li>Establish and maintain alignment between all BCBSM/BCN Call Center managers and Service Operations leadership on the strategic direction of vendor relationships that impact the lines of business. Provide updates on process changes and solicit feedback on opportunities to improve, propose solutions and provide guidance to ensure effective and mutually respectful interactions between the business and vendor.</li> <li>Effectively coach, mentor, and direct peers, project teams, leaders, and third-party vendor leadership to ensure process effectiveness achievement of contract performance goals utilizing management skills including, but not limited to, relationship and time management, analysis, planning, communication, negotiation, delegation and organizational skills.</li> <li>Review vendor performance reports, conduct vendor invoice reviews to reconcile discrepancies and identify issues, propose solutions and escalate issues to senior leadership when necessary.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in related field required.</li> <li>Five (5) years of experience in call center or related operations/vendor experience required, with two (2) years of management experience preferred.</li> <li>Two (2) years of experience managing project delivery with diverse stakeholders.</li> <li>Ability to influence peers and senior leadership on alternative approaches to run the business and new ways of thinking and behaving where no clear reporting relationship exists Excellent written and verbal communication skills.</li> <li>Interfaces effectively with all levels within the organization.</li> <li>Demonstrated ability to lead others in roles that have indirect reporting relationships.</li> <li>Ability to lead structured problem solving with limited direction in addition to advanced critical thinking skills demonstrated through problem solving for complex business problems.&nbsp;</li> <li>Ability to work independently within a team environment.</li> </ul>