WFM Optimization Consultant

<p>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: analysis,technical,solutions,leadership,analysis,communication,experience,skills,degree,certification,knowledge


Competitive Total Compensation Package

Overview: <strong><span style="font-size: small;">This role is responsible for providing consultative and analytic support to the BCBSM and BCN call center line of business leaders and business partners associated with their areas of responsibility. In addition to performing data analytics activities and providing actionable insight to the line of business, this role is responsible for providing recommendations to improve operational performance and manage to budgetary constraints.</span></strong>
Responsibilities: <ul> <li>Timely and accurate delivery of impact analyses to internal and external business partners related to strategy changes, disruptions, and process improvements. Provide trending and forecasting concerns proactively engaged with business partners and offer solutions and preventions.</li> <li>Facilitate recurring FTE Demand Requirements meetings (Supply and Demand discussion/consensus venue) and presentment of relevant conclusions/recommendations to operational Directors and VPs, in coordination with Forecasting and Scheduling Analyst. Supports WFO leadership in working closely with financial management team to perform long and short-term capacity planning used to determine staffing requirements and ability to manage business within budgetary constraints related to internal FTE and vendor staff.</li> <li>Construct effective business case presentations in a professional manner using unique technical programs requiring specialized training on Workforce Management software and methodologies.</li> <li>Perform other related duties as required.</li> </ul>
Requirements: <ul> <li>Bachelor's degree required.</li> <li>Six Sigma or Lean Certification preferred.</li> <li>At least 5 years required in a combination of the following: BCBSM or other related experience, Workforce Management methodologies and principles, and/or Customer Service or Call Center experience.</li> <li>At least 3 years of experience managing multiple teams/projects and leadership experience with either direct reports or other relevant leadership experience including project management.</li> <li>Strong analytical skills, adept in data mining, data analysis and data presentation.</li> <li>Advanced PC skills, including experience using Microsoft products (i.e., Word, Excel and PowerPoint).</li> <li>Expert in trending and forecasting of data for predictive analytics.</li> <li>Expert in Data Analytics and Data Modeling.</li> <li>Expert in data presentation, including complex topics to a varied audience.</li> <li>Ability to create presentation materials including software, charts and graphs and communicate to groups.</li> <li>Proven ability to prioritize competing needs of multiple, rapidly evolving initiatives.</li> <li>Ability to communicate complex ideas in clear, succinct terms (written and verbal) for business and process decisions.</li> <li>Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment.</li> <li>Demonstrated ability to work well within a team environment.</li> <li>Excellent speaking-listening-writing skills, attention to detail, proactive self-starter.</li> <li>Communication skills.</li> <li>Strategic thinking.</li> <li>Interpersonal skills.</li> <li>Knowledge of Workforce Management forecasting and scheduling software preferred.</li> </ul>