IT Engineer II

<strong>With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.</strong>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="https://bcbsm.taleo.net/careersection/2/jobsearch.ftl?lang=en" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: teamwork,build,design,analysis,consulting,support,performance,teamwork,design,document,research,department preferences,knowledge,professional,degree,communication

Full-Time

Competitive Total Compensation Package

Overview: <strong><span style="font-size: small;">Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility system infrastructure and operations.&nbsp; Monitor and optimize the performance of operating systems and applications.&nbsp; Diagnose system failures and take corrective action.&nbsp; Use strong client service orientation to ensure all requests and problems are resolved.&nbsp; Coordinate and work on multiple cross-functional initiatives/work groups and projects as a team member, sometimes as a technical lead.&nbsp; Develop/build complex systems that may have system-wide impact and integrate across the organization.</span></strong>
Responsibilities: <ul> <li> <div><span style="font-size: small;">Participate in short- and long-term planning effort with stakeholders IT groups.&nbsp; Develop cost/time estimates.</span></div> </li> <li> <div><span style="font-size: small;">Work with business analysts, Architecture, and stakeholders to understand business needs.&nbsp; Evaluate technical requirements for projects to determine the impact to the infrastructure.&nbsp; Determine systems specifications, input/output processes and working parameters for hardware/software compatibility.</span></div> </li> <li> <div><span style="font-size: small;">Design and implement security solutions. Maintain existing security capabilities, making recommendations and implementing appropriate up to date security technologies.&nbsp; Make recommendations to improve security and participate in investigations as needed.</span></div> </li> <li> <div><span style="font-size: small;">Assist in establishing requirements, methods and procedures for routine maintenance.</span></div> </li> <li> <div><span style="font-size: small;">Design, plan and lead testing efforts and coordinate feedback of test results.&nbsp; Develop test case files.&nbsp; Conduct testing to ensure requirements are met.</span></div> </li> <li> <div><span style="font-size: small;">Deploy and review new, modified or enhanced system components or services.&nbsp; Operationalize new components for service.</span></div> </li> <li> <div><span style="font-size: small;">Ensure performance meets the present and future needs of the business.&nbsp; Forecast utilization patterns and identify modifications or upgrades.&nbsp; Recommend changes/enhancements for improved systems availability, reliability and performance.&nbsp; Recommend operational metrics.&nbsp; Analyze metrics to understand performance and identify opportunities for continuous improvements.</span></div> </li> <li> <div><span style="font-size: small;">Perform Level 3 issue assessment and resolution on systems.&nbsp; Investigate alternative methods to expedite problem resolution.&nbsp; Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented.&nbsp; Research, analyze and recommend the implementation of software or hardware changes to rectify any problems. Participate in the identification of vulnerabilities and mitigation plan.&nbsp; Assist in the development of disaster recovery plans with service providers.</span></div> </li> <li> <div><span style="font-size: small;">Support and help establish systems environment standards.&nbsp; Work with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.</span></div> </li> <li> <div><span style="font-size: small;">Work with vendors to resolve problems.&nbsp; Monitor services provided by vendors to ensure service levels meet requirements.&nbsp; Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.</span></div> </li> <li> <div><span style="font-size: small;">Document new or modified functions, modules, test activities/results and other areas.&nbsp; Ensures all documentation is delivered according to specified guidelines and on selected media.</span></div> </li> <li> <div><span style="font-size: small;">Provide leadership, coaching and mentoring to less-experienced team members.</span></div> </li> <li> <div><span style="font-size: small;">Other duties as assigned.&nbsp;</span></div> </li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p><strong>DEPARTMENTAL PREFERENCES</strong></p> <strong>Top 3 Required Skills/Experience&nbsp;</strong>&ndash; The most important must-have skills.&nbsp; Include:<br /> <ul> <li>Strong customer service skills over email and phone</li> <li>3+ years experience with C and C++ programming.</li> <li>Strong ability to review and understand existing code.</li> </ul> <strong>Required Skills/Experience:</strong><br /> <ul> <li>Experience with the design, build, and support of file transfer systems.</li> <li>Extensive experience with ksh shell scripting, sed, awk, and regex.</li> <li>Strong work ethic.</li> <li>Ability to work independently with little supervision.</li> <li>Strong experience with ssh, ftp, sftp, ftps, expect, tls, email, smtp, SMB, CIFS, GPG, telnet, http(s), cron, and EOS-Mainframe (lpr).</li> </ul> <strong>Preferred Skills/Experience&nbsp;</strong>&ndash; Optional but preferred skills/experience.&nbsp; Include: &nbsp;<br /> <ul> <li>Knowledge of Electronic Data Intechange (EDI).</li> <li>5 years experience with Linux.&nbsp; Red Hat Enteprise Linux is preferred.</li> <li>Experience with web servers, cgi, and sql.</li> </ul> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>5 years of relevant technology work experience required.</li> <li>Relevant certification is required.</li> <li>Demonstrate knowledge of broad range hardware and software products.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Knowledge of products and services.</li> <li>Ability to be flexible and adapt to changing environments</li> <li>Written and verbal communication skills and ability to work collaboratively with system users and other technical collegues.</li> <li>Ability to work independently or within a team environment.</li> <li>Analytical thinking skills.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>