Manager Business Performance Optimization

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Southfield, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: Responsible for delivering services that optimize the overall performance of BCN business through providing oversight on operations performance, remediating operational and system issues, driving process optimizations and facilitating governance forums to ensure effective communication and transparency with business partners.
Responsibilities: <ul> <li>Manage process optimizations&nbsp;that have a focus on enhancing BCN business and systems through the established project methodology, track corresponding deliverables and report on progress.</li> <li>Identify issues, risks that may be impacting deliverables and escalate when applicable.</li> <li>Manage or support the Issue &amp; Experience Management forum by investigating and documenting issues, ensuring appropriate remediation steps are identified and executed, coordinating identification of short/long term solutions and provide reporting on trends.</li> <li>Schedule ad hoc meetings with the business and/or IT to quickly remediate complex issues.</li> <li>Work with legal, audit, compliance on major issues impacting members, groups, providers or operational areas.&nbsp; Thoroughly document the action plan; identify long term solutions and champion implementation.</li> <li>Manage the BCN Business Process Repository, including development of new process flows, updating existing process flows, ensuring process of storing flows is followed and conducting an audit annually.</li> <li>Provide oversight/support on BCN&rsquo;s leader forum focused on funding projects &lt;$100K to make incremental business and system enhancements and ensure operational leaders vote to approve/deny funding.&nbsp;</li> <li>Coordinate topics, materials and facilitation of BCN Governance Forums.</li> <li>Ensure transparency in operations performance and anything impacting or potentially impacting operational areas in the applicable governance forum.</li> <li>Provide oversight/support of key operational reports related to operations performance and open enrollment and monitor trends.&nbsp;&nbsp;</li> <li>Make recommendations for operational enhancements based on trends or reported issues.&nbsp;</li> <li>Provide leadership, training and expertise to team.</li> <li>Ensure adherence to division and team methodologies, standards, policies and procedures for self and staff.</li> <li>Prepare for annual open enrollment cycle and ensure appropriate areas are aware of key dates and expectations.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in related field required.&nbsp; &nbsp;</li> <li>Five (5) years of experience in related field required.</li> <li>Critical thinking skills.</li> <li>Project management familiarity.</li> <li>Knowledge of operations, and experience with change management.</li> <li>Ability to facilitate cross-functional meetings, issue management/risk mitigation.</li> <li>Ability to drive process enhancements.</li> <li>Experience leading complex initiatives (projects, process improvements, etc.).</li> <li>Strong organization, administrative and interpersonal skills.</li> <li>Strong PowerPoint and Visio skills.</li> <li>Analytical, problem-solver with excellent verbal and written communication skills.</li> <li>Effective self-management, ability to effectively build and maintain relationships with stakeholders.&nbsp;</li> <li>Strong organization, administrative and interpersonal skills.&nbsp;</li> <li>Demonstrated ability to build, motivate and lead cross functional teams, included contracted resources (as needed).&nbsp;</li> <li>Demonstrated ability to manage organizational change.</li> <li>Demonstrated ability to organize and analyze projects in collaboration with business owners in conjunction with corporate business goals and in consideration of internal and external factors.&nbsp;</li> </ul> <div id="gtx-trans" style="position: absolute; left: -66px; top: 26px;">&nbsp;</div>