Provider Web Editor - Provider Experience

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Southfield, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: position summary,digital,performance,consulting,quality assurance,deliver,support,research,knowledge,design,skills,teamwork,degree,experience,support,creative


Competitive Total Compensation Package

Overview: Develops and maintains the BCN and Blue Cross Provider websites on web-DENIS, the e-referral support website, and the design and maintenance of Provider Communications-supported SharePoint sites. This position is responsible for the analysis, design, testing and implementation of Web solutions and the exploration of new digital communication opportunities.
Responsibilities: <ul> <li>Develops and maintains intranet and internet websites owned by Provider Communications, including the Provider Outreach SharePoint site and subsites, the web-DENIS BCN Provider Publications and Resources website, the BCBSM Newsletters and Resources website, and the e-referral support website.</li> <li>Designs Web solutions and performs analysis, design, testing and implementation.</li> <li>Works with internal business stakeholders to define business requirements.</li> <li>Develops and presents recommendations and creative communication alternatives to business stakeholders and management staff.</li> <li>Responsible for implementation and all related details, ensuring quality goals are met.</li> <li>Monitors, analyzes and delivers key performance indicators and Web usage reports of sites to drive the ongoing development and optimization of Web content and develop future strategy and works to increase traffic and time on sites and improve user satisfaction.</li> <li>Participates in quality assurance testing, including formulating and carrying out test plans for automated tools and systems to improve and maintain quality standards.</li> <li>Monitors competitive landscape to find best practices and strategies to provide new design recommendations.</li> <li>Leads research activities or works with appropriate enterprise personnel to implement new technologies and provide ideas for technical or business improvements.</li> <li>Administers content management systems and maintains website archives.</li> <li>Maintains relationships with Blue Cross and BCN IT, Digital Experience and other business and technical leaders to enhance collaboration across the enterprise.</li> <li>Perform other related duties as assigned.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in Computer Science, Information Services, Graphic Design, Web Design or related field preferred.</li> <li>Three to five years of related work experience in a design environment required.</li> <li>Usability Certification preferred.</li> <li>Excellent analytical, organizational, problem resolution, presentation, verbal and written communication skills.</li> <li>Ability to lead, direct and positively influence the work of others.</li> <li>Ability to publish content within an enterprise content management system.</li> <li>Ability to create and optimize images for display on Web pages.</li> <li>Ability to be a team player, establish and maintain good working relationships across the enterprise and exhibit flexibility and a positive attitude in a fast-paced environment with continuous change.</li> <li>Ability to develop websites that work across multiple browsers and platforms.</li> <li>Knowledge of Acrobat Professional, PowerPoint, Excel, Visio, Captivate and Access software.</li> <li>Knowledge of Blue Cross/BCN corporate design guidelines, policies and procedures and the health care industry preferred.</li> <li>Familiarity with the Blues&rsquo; provider systems including web-DENIS.</li> <li>Knowledge of Web development tools (Dreamweaver, Photoshop, and SharePoint preferred), programming languages such as HTML, XML, CSS and related software tools, including JavaScript knowledge.</li> <li>Graphic design and layout (InDesign) skills.</li> <li>Creative, self-starting, detail oriented, technically savvy with strong interpersonal skills and team orientation.</li> <li>Working knowledge of user experience, usability best practice and usability testing techniques.</li> <li>Working knowledge of online marketing tactics, industry trends and user behavior including search, email and social networking platforms desired.</li> <li>May be required to work after normal business hours including weekends to resolve website issues or support IT maintenance activities.</li> </ul> <div id="gtx-trans" style="position: absolute; left: -101px; top: 26px;">&nbsp;</div>