IT Engineer II - Network Data Services

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: <p>BCBSM seeks an IT Engineer who will work with emphasis primarily in supporting our enterprise network services. Additionally, the position requires integration of corporate data centers with the cloud environment as well as WAN/LAN connectivity to remote corporate locations. This resource will be part of a team that supports the BCBSM enterprise network (this includes BCBSM subsidiaries &ndash; BCN, Emerging Markets, etc). Resource will be a data networking project resource and, when needed, provide operational support of on-prem and cloud datacenters and remote offices.</p> <p>Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility system infrastructure and operations.&nbsp; Monitor and optimize the performance of operating systems and applications.&nbsp; Diagnose system failures and take corrective action.&nbsp; Use strong client service orientation to ensure all requests and problems are resolved.&nbsp; Coordinate and work on multiple cross-functional initiatives/work groups and projects as a team member, sometimes as a technical lead.&nbsp; Develop/build complex systems that may have system-wide impact and integrate across the organization.</p>
Responsibilities: <ul> <li> <div>Participate in short- and long-term planning effort with stakeholders IT groups.&nbsp; Develop cost/time estimates.</div> </li> <li> <div>Work with business analysts, Architecture, and stakeholders to understand business needs.&nbsp; Evaluate technical requirements for projects to determine the impact to the infrastructure.&nbsp; Determine systems specifications, input/output processes and working parameters for hardware/software compatibility.</div> </li> <li> <div>Design and implement security solutions. Maintain existing security capabilities, making recommendations and implementing appropriate up to date security technologies.&nbsp; Make recommendations to improve security and participate in investigations as needed.</div> </li> <li> <div>Assist in establishing requirements, methods and procedures for routine maintenance.</div> </li> <li> <div>Design, plan and lead testing efforts and coordinate feedback of test results.&nbsp; Develop test case files.&nbsp; Conduct testing to ensure requirements are met.</div> </li> <li> <div>Deploy and review new, modified or enhanced system components or services.&nbsp; Operationalize new components for service.</div> </li> <li> <div>Ensure performance meets the present and future needs of the business.&nbsp; Forecast utilization patterns and identify modifications or upgrades.&nbsp; Recommend changes/enhancements for improved systems availability, reliability and performance.&nbsp; Recommend operational metrics.&nbsp; Analyze metrics to understand performance and identify opportunities for continuous improvements.</div> </li> <li> <div>Perform Level 3 issue assessment and resolution on systems.&nbsp; Investigate alternative methods to expedite problem resolution.&nbsp; Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented.&nbsp; Research, analyze and recommend the implementation of software or hardware changes to rectify any problems. Participate in the identification of vulnerabilities and mitigation plan.&nbsp; Assist in the development of disaster recovery plans with service providers.</div> </li> <li> <div>Support and help establish systems environment standards.&nbsp; Work with auditors and security groups to ensure adherence to governance, regulations, and compliance with policies and procedures.</div> </li> <li> <div>Work with vendors to resolve problems.&nbsp; Monitor services provided by vendors to ensure service levels meet requirements.&nbsp; Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.</div> </li> <li> <div>Document new or modified functions, modules, test activities/results and other areas.&nbsp; Ensures all documentation is delivered according to specified guidelines and on selected media.</div> </li> <li> <div>Provide leadership, coaching and mentoring to less-experienced team members.</div> </li> <li> <div>Other duties as assigned.</div> </li> </ul>
Requirements: <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>5 years of relevant technology work experience required.</li> <li>Relevant certification is required.</li> <li>Demonstrate knowledge of broad range hardware and software products.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Knowledge of products and services.</li> <li>Ability to be flexible and adapt to changing environments</li> <li>Written and verbal communication skills and ability to work collaboratively with system users and other technical collegues.</li> <li>Ability to work independently or within a team environment.</li> <li>Analytical thinking skills.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><strong>Departmental Preferences:</strong></p> <p><strong><u>Network Engineer</u></strong></p> <p>Network Design &amp; Delivery for Infrastructure services.</p> <ul> <li><a target="_blank">Cisco Networking - Routing and Switching</a> <ul> <li>Understanding of protocols, including but not limited to EIGRP and BGP.</li> <li>Cisco Certifications (CCNA, CCNP, CCIE certification a plus)</li> <li>Setup and maintenance of Quality of Service (QoS).</li> <li>Experience with the design and maintenance of Cisco wireless environments both standalone and controller based.&nbsp; Familiarity with Meraki a plus.</li> </ul> </li> <li>Experience with Azure, AWS or similar IaaS cloud offerings.</li> <li>Experienced working in virtualized environments.</li> <li>Experience working with carriers for installation and troubleshooting of circuits.</li> <li>Packet analysis: Wireshark, etc.</li> <li>Experience with Check Point and Palo Alto Firewall technologies.</li> <li>Experience and familiarity with F5 load balancers (LTM, ASM, APM) a plus</li> <li>Experience supporting a SNMP monitoring based solution like Solar Winds and Splunk a plus.</li> </ul>