Service Design Lead

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI*

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: position summary,teamwork,management,design,communication,research,establish,experience,skills,knowledge,teamwork,leadership,degree


Competitive Total Compensation Package

Overview: Responsible for providing oversight for Design Thinking projects and research.
Responsibilities: <ul> <li> <div>Collaborate with Design Thinking teams to understand the user and business needs, identify design opportunities, and create meaningful service experiences.</div> </li> <li> <div>Serve as liaison between research and design team and business to align with business initiatives and objectives.</div> </li> <li> <div>Lead Design Thinking projects and ensure timelines and deliverables are met.</div> </li> <li> <div>Responsible for communication to leadership on project findings and progress.</div> </li> <li> <div>Establish and manage customer relationships.</div> </li> <li> <div>Coaches and reviews the work of Design Thinking team.</div> </li> <li> <div>Manage activities of a department including, but not limited to planning, problem-solving, staff development, and communication.</div> </li> </ul>
Requirements: <ul> <li> <div>Bachelor&rsquo;s degree in a related field required.</div> </li> <li> <div>Seven years of relevant industry experience required.</div> </li> <li> <div>Four years leadership/management experience required.</div> </li> <li> <div>Ability to effectively lead, coach and develop team members.</div> </li> <li> <div>Ability to learn new software quickly.</div> </li> <li> <div>Experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is preferred.</div> </li> <li> <div>Extensive knowledge of and experience with driving and applying user-centered design processes.</div> </li> <li> <div>Ability to work collaboratively with customers and cross-functional team members.</div> </li> <li> <div>Advanced ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.</div> </li> <li> <div>Extensive knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.</div> </li> <li> <div>Excellent communication skills and ability to deliver complex information.</div> </li> <li> <div>Advanced analytical, decision making, organizational, and creative thinking.</div> </li> <li> <div>Strong interpersonal skills and ability to effectively interface with all levels of management.</div> </li> <li> <div>Strong project management skills.</div> </li> <li> <div>Other related skills and/or abilities may be required to perform this job.</div> </li> </ul> <div id="gtx-trans" style="position: absolute; left: -38px; top: -20px;">&nbsp;</div>