Communications Analyst - Group Customer Advocate and Performance

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: training,administration,prepare,maintain,support,management,leadership,analysis,department requirements,degree,experience,knowledge,skills


Competitive Total Compensation Package

Overview: <div><span style="font-family: arial; font-size: small;"><strong>Responsible for supporting the PO training and communications efforts.</strong></span></div> <ul> <li><span style="font-family: arial; font-size: small;"><strong>Assist and support in the planning, development and implementation of communications and training materials.</strong></span></li> <li><span style="font-family: arial; font-size: small;"><strong>Conduct training in the use of processes and tools for the user community.</strong></span></li> <li><span style="font-family: arial; font-size: small;"><strong>Creatively prepare and write weekly reports, quarterly newsletters and announcements.</strong></span></li> <li><span style="font-family: arial; font-size: small;"><strong>Provide recommendations for continuous improvement in the above areas.</strong></span></li> <li><span style="font-family: arial; font-size: small;"><strong>Assist personnel (internal and external to PO) by answering questions, supplying information and providing remedial training.</strong></span></li> </ul>
Responsibilities: <p>Responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of new and improved production workflows, work processes for systems,&nbsp;reporting and new products/programs to improve customer service levels and overall quality.&nbsp;Assist and support in the planning, coordinating, developing and implementing of approved projects which are Divisional and/or Corporate in scope in order to enhance the overall efficiency of operational procedures, methods, controls, and performance.&nbsp;Analyze, process and/or expedite operational transactions; this may include timely resolution of problems. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process.&nbsp;Provide leadership team with status of projects; issue, communicate and recommend policy decisions to achieve project objectives.&nbsp;Utilize and maintain available corporate production and reporting systems; produce routine and non-routine reports, presentations, letters communications and graphics.&nbsp;Assist personnel (both internal and external) by answering questions, supplying information and training.&nbsp;Represent department and division as requested on work groups and special assignments. Develop and maintain an effective working relationship with customers or partners.&nbsp;Other duties may be assigned.</p>
Requirements: <ul> <li>Bachelor's Degree in related field preferred.</li> <li>Two (2) to five (5) years&rsquo; experience in related field is required.</li> <li>Demonstrated knowledge/competency in the following areas: claims or inquiry processing experience preferred, analytical experience, ability to produce statistical information from conceptual needs, and working with PC application and/or mainframe systems preferred.</li> <li>Effective verbal and written communication skills.</li> <li>Ability to lead and contribute to process improvement programs.</li> <li>Excellent interpersonal skills necessary to interact with all levels of all personnel.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><strong><u>DEPARTMENT REQUIREMENTS</u></strong></p> <ul> <li>Outstanding interpersonal skills necessary to interact with all levels of all personnel.</li> <li>Ability to articulate complex business scenarios both in writing and presentation form.</li> <li>Knowledge and use of PowerPoint, Excel, Think-cell.</li> <li>Strong teamwork, analytical, creative and communication skills.</li> <li>Six Sigma or Lean Continuous Improvement experience a plus.</li> <li>Experience working within technical teams.</li> <li>High level organization skills and ability to multi task.</li> </ul>