IT Engineer Technical Lead - Service Engineering (Hybrid)

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Mid-level Manager

Competitive Total Compensation Package

Overview: <p><strong>BCBSM is seeking an IT Engineer Technical Lead&nbsp;</strong><strong>with a comprehensive and diversified background leading client technology strategies and complex projects for large enterprises.&nbsp; This position can be based near Detroit, Lansing, or Grand Rapids and will have the option of working remotely 3-4 days per week, with 1-2 days onsite in one of our offices.&nbsp; The primary skills we are looking for include:</strong></p> <strong>Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility system infrastructure and operations.&nbsp; Monitor and optimize the performance of operating systems and applications.&nbsp; Diagnose system failures and take corrective action.&nbsp; Use strong client service orientation to ensure all requests and problems are resolved.&nbsp; Coordinate and work on multiple cross-functional initiatives and projects as a technical lead or advisor.&nbsp; Develop/build highly complex systems that may have system-wide impact, integrate across the organization, and involve multiple technical environments and disciplines.</strong>
Responsibilities: <br /> <ul> <li>Participate in short- and long-term planning efforts with stakeholders and IT groups.&nbsp; Develop cost/time estimates.&nbsp; Identify and communicate how IT solutions can support the achievement of short- and long-range business goals.&nbsp; Develop the prioritization of requirements and match resources with requirements.</li> <li>Work with business analysts, Architecture, and stakeholders to understand business needs.&nbsp; Lead the evaluation of technical requirements for projects to determine the impact to the infrastructure.&nbsp; Determine systems specifications, input/output processes and working parameters for hardware/software compatibility. Assist in the business process redesign and documentation for new technology as needed.</li> <li>Lead, create, and collaborate with cross functional teams to develop design documents that can be implemented.&nbsp; Participate in technical design review of applicable projects.&nbsp; Develop custom integration solutions.</li> <li>Lead the design and implementation of security solutions. Ensure the integrity of host computers, multiple databases and secure data transfer.&nbsp; Direct efforts to demonstrate that information systems are compliant with appropriate corporate policies, industry standards, government regulations, and contractual requirements.&nbsp; Identify discrepancies resulting from security audits, develops plans for corrective actions and tracks actions to closure.</li> <li>Establish requirements, methods and procedures for routine maintenance.</li> <li>Lead or provide technical direction for the planning, designing, and execution of testing efforts.&nbsp; Ensure that tests evaluate all possible impacts on the current infrastructure or application.</li> <li>Coordinate and lead the deployment and review of new, modified or enhanced system components or services.&nbsp; Certify the functionality of components and services.</li> <li>Develop and maintain metrics around the system and institute a process for continuous improvement.&nbsp; Perform periodic reviews with users and vendors.&nbsp; Define and ensure continuous monitoring procedures are set according to the standard procedures and requirements. Coordinate problem resolution among a variety of functional areas and provide subject matter expertise support for diagnosing and resolving problem.&nbsp; Provide guidance to other team members.</li> <li>Lead the development of contingency plans including reliable backup and restore procedures.&nbsp; Identify business continuity/disaster recovery risks and mitigation plans.</li> <li>Support and establish systems environment standards.&nbsp; Ensure compliance with policies, procedures and standards.</li> <li>Work with vendors to resolve problems.&nbsp; Ensure that external parties are adhering to contract requirements.&nbsp; Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness.</li> <li>Develop SLAs for external relationships.</li> <li>Provide technical leadership, coaching and mentoring to team members. Develop reports and presentations for senior management, as needed.&nbsp; Provide performance feedback to managers, as needed.&nbsp; Recommend training programs targeting specific areas of improvement.</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <ul> <li>Expert level understanding and experience with client technologies including: <ul> <li>Virtual Desktop Infrastructure in a hybrid cloud / on-premises hosted environment</li> <li>Modern management using MEM / SCCM co-management for: <ul> <li>Application delivery</li> <li>Policy enforcement based on CIS</li> <li>Conditional access</li> <li>Autopilot</li> <li>Windows Hello</li> </ul> </li> <li>Group policy for CIS and HiTrust compliance</li> <li>Azure analytics and optimization</li> <li>Endpoint security</li> <li>Windows image creation and management for physical and virtual desktops</li> </ul> </li> <li>IT strategic planning and technology evaluation</li> <li>Evaluation of end user compute devices and working with the business on device requirements and acceptance</li> <li>Merger and acquisition project experience involving technology consolidation and standardization</li> <li>Project Management using formal approaches such as Agile, Waterfall, and others</li> <li>Mentoring team members and lead by example with knowledge of best practice, automation, change control, and documentation of standards and process</li> <li>Knowledge of emerging client technologies and industry trends</li> </ul> <br /> <p><strong>Qualifications</strong>"<br />&nbsp;</p> <p><strong>EDUCATION AND/OR EXPERIENCE</strong><br />&nbsp;</p> <ul> <li>Bachelor's degree in relevant field preferred.</li> <li>7 years of relevant IT work experience required.</li> <li>Relevant certification is required.</li> <li>Demonstrate in-depth knowledge of broad range hardware and software products.</li> </ul> <p><br /><strong>OTHER SKILLS AND ABILITIES</strong><br />&nbsp;</p> <ul> <li>Knowledge of major products and services and product and service groups</li> <li>Ability to apply this knowledge appropriately to diverse situations.</li> <li>Ability to be flexible and adapt to changing environments</li> <li>Written and verbal communication skills and ability to work collaboratively with system users and other technical colleagues.</li> <li>Ability to work independently or within a team environment.</li> <li>Analytical thinking skills.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>