Systems Administrator I

Information technology is the backbone of Blue Cross Blue Shield of Michigan and Blue Care Network, supporting everything we do to improve the health of Michigan’s residents and communities.  We are invested in advancing technology to provide best-in-class customer support, protect member information with enhanced security, and develop sophisticated technologies. Join us and help shape the future of IT and health care in Michigan.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: support,quality assurance,design,analysis,performance,document,planning,experience,knowledge,degree,skills


Competitive Total Compensation Package

Overview: Provide support for operating systems, networks, storage systems and tape library as defined by departmental requirements. Maintain and monitor the infrastructure environment. Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of operating systems, networks, and related utilities and hardware. Follow defined procedures to monitor systems and resolve problems. Work on one or more base work initiatives. May support one or more systems or applications of low to medium complexity.
Responsibilities: <ul><li>Perform routine maintenance tasks for infrastructure systems.</li><li>Perform health checks based on checklists.</li><li>Monitor system-operating capacity in terms of disk space, tape storage and CPU utilization. Monitor hardware/software activities and resource utilization for capacity planning. Identify problems and optimize performance, as needed. Prepare performance and control reports. Validate test results. Provide feedback on test results.</li><li>Analyze and report on operational metrics to understand performance and to ensure success in process improvements.</li><li>Provide production support. Troubleshoot problems by analyzing root causes and evaluating multiple options. In case of failure events, notify users, and fix the problem or escalate to senior members Recommend procedures and controls for problem resolution or create temporary solutions until permanent solutions can be implemented. Document problem status and resolution.</li><li>Report security issues when appropriate. Adhere to security requirements.</li><li>Test and execute backup and disaster recovery for operating systems, databases, and servers. Document new or modified functions, test activities and results according to policies and procedures.</li><li>Other duties as assigned. </li></ul>
Requirements: <p><strong>DEPARTMENTAL PREFERENCES</strong></p> <ul> <li>One-year experience with testing and installing packaged applications in an enterprise environment.</li> <li>Experience reimaging PCs to Windows 7/10 via SCCM or MDT.</li> <li>Experience using and administering virtual environments.</li> <li>Experience with UAT testing procedures.</li> <li>Knowledge of Windows 10, SCCM, InstallShield, VMWare Workstation, and VMWare Horizon preferred.</li> </ul> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Associate's degree in related field preferred.</li> <li>One (1) year of relevant technology work experience required.</li> <li>Basic knowledge of system environments, servers, storage devices, information security, or networks/ telecommunications required.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Analytical thinking skills.</li> <li>Ability to work independently, or within a team environment.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Data gathering and reporting skills.</li> <li>The ability to be flexible and adapt easily to changes.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>