Systems Administrator III

Information technology is the backbone of Blue Cross Blue Shield of Michigan and Blue Care Network, supporting everything we do to improve the health of Michigan’s residents and communities.  We are invested in advancing technology to provide best-in-class customer support, protect member information with enhanced security, and develop sophisticated technologies. Join us and help shape the future of IT and health care in Michigan.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: technical,process management,analysis,leadership,solutions,performance,technical,experience,degree,certification,skills


Competitive Total Compensation Package

Overview: <strong>Provide support for operating systems, networks, information security, storage systems and tape library as defined by departmental requirements. Maintain and monitor the infrastructure environment. Deploy the release of new technologies as well as define improvements for increased system reliability and performance. Lead enterprise base work initiatives and projects. Support multiple systems or applications of medium to high complexity. Act as the technical liaison between operations teams, engineers and architects.&nbsp;</strong>
Responsibilities: <ul> <li>Participate in short- and long-term planning efforts with stakeholders and IT groups. Develop cost/time estimates. Document discussion and agreements.</li> <li>Work with project team to understand business needs.&nbsp;</li> <li>Integrate solutions with other applications and platforms outside the framework. Coordinate development activities with other groups. Develop scripted solutions and automation.</li> <li>Work with engineers on the requirements and provides recommendations for improvements. Forecast utilization patterns and identify modifications or upgrades. Recommend and approve changes/enhancements for improved systems availability, reliability and performance.</li> <li>Lead or provide technical direction for the planning, designing, and execution of testing efforts. Ensure that tests evaluate all possible impacts on the current infrastructure or application.</li> <li>Track and monitor improvements to validate improvement results. Develop and maintain metrics around the system and institutes a process for continuous improvement. Perform reviews periodically with users and vendors. Define and ensure continuous monitoring procedures are set according to the standard procedures and requirements. Create a plan to evolve the system to reduce cost and improve system dynamics.&nbsp;</li> <li>Provide level 3 production support. Coordinate problem resolution among a variety of functional areas and provide subject matter expertise support for diagnosing and resolving problems. Recommend the implementation of software or hardware changes to rectify problems. Plan and perform structural changes when necessary.</li> <li>Adhere to security requirements.</li> <li>Lead the design and execution of backup and disaster recovery plan for operating systems, databases, and servers. Lead the implementation of contingency plans.</li> <li>Monitor production, outputs and services to ensure that SLAs and other quality metrics are being met.</li> <li>Evaluate future technologies and make recommendations for software and hardware upgrades. Provide technical leadership, coaching and mentoring to team members.&nbsp;</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>Five (5) years of relevant information technology, security, network, or database management work experience required.</li> <li>Three (3) years&rsquo; experience administering servers in an enterprise environment and experience designing, configuring, and deploying server hardware required.</li> <li>Relevant certification may be required.</li> <li>Five (5) years administering servers in an enterprise environment and at least five (5) years of experience designing, configuring, and deploying IT systems required.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Analytical thinking skills.</li> <li>Ability to work independently, or within a team environment.</li> <li>Written and verbal communication skills interpersonal skills.</li> <li>Data gathering and reporting skills.</li> <li>The ability to be flexible and adapt easily to changes.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>