Sr Analyst - Sales Strategy Support

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: leadership,environment,support,teamwork,quality assurance,compliance,leadership,analysis,department requirements,degree,experience,skills,knowledge


Competitive Total Compensation Package

Overview: <p>Leadership responsibility to coordinate the development and implementation of programs and strategies to improve service&nbsp;to our customers.</p> <p><strong><em><u>DEPARTMENT SPECIFIC SUMMARY</u></em></strong><strong><em>:&nbsp;</em></strong></p> <p><strong><em>Leadership responsibility to coordinate the development and implementation of programs and strategies to drive key business initiatives with a focus on go-to-market application. In a fast-paced, team-oriented environment with minimal supervision, the Senior Analyst is responsible for assisting and supporting management in the evaluation, recommendation, establishment, implementation and analysis of high-impact projects and initiatives that support our Health Plan Business Group Segments. The Senior Analyst will support and lead assigned initiatives and collaborate with cross-functional teams to deliver measurable results.</em></strong></p>
Responsibilities: <p>Develop and improve work flows and business processes within area(s) to improve customer service, decrease operational costs and improve overall quality. Identify and/or analyze business problems and devise procedures for solutions to the problems. Effectively lead projects/teams in order to produce desired results. Responsible for corporate communication of project results. Recommend and assist with implementing standard policies and procedures for providing routine service. Assure that corporate compliance is communicated, implemented and monitored on an ongoing basis. Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process. Assist personnel (both internal and external) by answering questions, supplying information and training. Develop and maintain an effective working relationship with customers. Other duties may be assigned.</p>
Requirements: <p><strong>Qualifications</strong></p> <ul> <li>Bachelor's Degree in related field preferred.</li> <li>Four (4) to seven (7) years&rsquo; experience in related field.</li> <li>Supervisory and/or Analyst experience required with proven experience in operational analysis, data analysis, and problem resolution type activities.</li> <li>Ability to plan, organize, direct and control projects.</li> <li>Excellent written and verbal communication skills.</li> <li>Ability to lead and contribute to process improvement projects.</li> <li>Working knowledge of PC applications and/or mainframe required.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><em><strong>DEPARTMENT REQUIREMENTS:</strong></em></p> <ul> <li><em><strong>Two to four years Supervisory or Analyst experience required.</strong></em></li> <li><em><strong>Demonstrated experience working with multiple projects or key initiatives highly preferred. Project management experience.</strong></em></li> <li><em><strong>Prefer MOS systems, customer service, membership and billing functions.</strong></em></li> <li><em><strong>Ability to effectively lead projects/teams to produce desired results.</strong></em></li> <li><em><strong>Ability to produce statistical information from conceptual needs.</strong></em></li> <li><em><strong>Proficient working in PC applications and/or mainframe systems required. Strong proficiency in industry standard PC applications and systems (i.e., Excel, Word, PowerPoint, etc.)</strong></em></li> <li><em><strong>Demonstrated attention to detail and accuracy.</strong></em></li> <li><em><strong>Excellent analytical, organizational, problem resolution, verbal and written communication skills required.</strong></em></li> <li><em><strong>Must be self-motivated, able to work independently and with a team to meet established deadlines.</strong></em></li> <li><em><strong>Must be a forward thinker in anticipating needs and objectives related to various assignments.</strong></em></li> <li><em><strong>Ability to work well with all levels of personnel in order to meet deadlines and tight timeframes.</strong></em></li> <li><em><strong>Must be able to make day-to-day decisions. If a problem arises, one needs to be able to present the problem with a recommended solution to department management.</strong></em></li> <li><em><strong>Must have the ability to implement resolutions accordingly.</strong></em></li> <li><em><strong>Valid, non-restricted driver license and reliable transportation&nbsp;for business travel to BCBSM and customer locations, with limited overnight stays.</strong></em></li> </ul>