Data Center Computer Operator

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: management,performance,production,analysis,management,teamwork,audit,support,knowledge,education,experience,analysis


Competitive Total Compensation Package

Overview: <strong><span style="font-size: small;">Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing</span></strong>
Responsibilities: <ul> <li><span style="font-size: small;">Operates computers and peripheral equipment as required.</span></li> <li><span style="font-size: small;">Controls application processing across all platforms adhering to production schedules.</span></li> <li><span style="font-size: small;">Completes batch job and infrastructure setup requirements.</span></li> <li><span style="font-size: small;">Updates processing logs and audit trails and keeps records of utilization.</span></li> <li><span style="font-size: small;">Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.</span></li> <li><span style="font-size: small;">Must be available to work any shift and schedule.</span></li> <li><span style="font-size: small;">Analysis of production control procedures to ensure compliance of timely batch processing.</span></li> <li><span style="font-size: small;">Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.</span></li> <li><span style="font-size: small;">Communicates the status of software, hardware and application processing and monitoring.</span></li> <li><span style="font-size: small;">Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.</span></li> <li><span style="font-size: small;">Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.</span></li> <li><span style="font-size: small;">Monitors all OCC systems and application consoles.</span></li> <li><span style="font-size: small;">Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.</span></li> <li><span style="font-size: small;">Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.</span></li> <li><span style="font-size: small;">Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages</span></li> <li><span style="font-size: small;">(Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)</span></li> <li><span style="font-size: small;">Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.</span></li> <li><span style="font-size: small;">Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.</span></li> <li><span style="font-size: small;">Update metrics as required for real time and production batch.</span></li> <li><span style="font-size: small;">Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.</span></li> <li><span style="font-size: small;">Field phone calls, generate questions and emails supplied by support teams.</span></li> <li><span style="font-size: small;">Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.</span></li> <li><span style="font-size: small;">Perform other related duties as assigned.</span></li> </ul>
Requirements: <ul><li>High school graduate or GED equivalent is required. </li><li>Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms. </li><li>Working knowledge of enterprise hardware, software, operating systems and peripherals. </li><li>Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS. </li><li>Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides. </li><li>Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors. </li><li>Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors. </li><li>General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores. </li><li>Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others. </li><li>Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook </li><li>Other related skills and/or abilities may be required to perform this job. **Please note that this is an afternoon shift with the hours of 4:00PM-12:30AM** </li></ul>