Customer Service Rep II - MA Servicing (Lansing)

<p>Blue Cross Blue Shield of Michigan is committed to increasing access to affordable health care, enhancing the quality of care patients receive and improving the health of Michigan&rsquo;s citizens and communities.&nbsp;The Customer Service team is essential to actively engaging with our members and we are hiring great customer service professionals who are ready to help.&nbsp;&nbsp;Will you join us?</p>

Lansing, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: service excellence,research,assist others,compassionate communication,issue resolution,education & experience,schedule,tenure in role,skills and abilities,knowledge

Non-Manager

Competitive Total Compensation Package

Overview: <p>We need people who are passionate about delivering exceptional service to join us in making insurance&nbsp;easy, useful and personal for our members!</p>
Responsibilities: <br /> <ul> <li>Conducts internal and external research to determine and request the data needed to handle inquiries from internal and external business partners.</li> <li>Provides accurate and timely servicing responses via telephone, and/or written correspondence to our internal and external customers.</li> <li>Follows department/corporate reporting policies and procedures requirements.</li> <li>Organizes work to meet productivity and quality standards.</li> <li>Reroutes misdirected inquiries.</li> <li>Interacts with others inside and outside the organization to resolve the inquiry/claim related problems.</li> <li>Resolves customer inquiries through clear and simple explanations of the applicable policy and/or procedure.</li> <li>May assist less experienced Customer Service Representatives and handle unusual or urgent inquiries, including irate calls.</li> <li>Perform other related duties as assigned.&nbsp;</li> </ul>
Requirements: <br /> <ul> <li>High school graduate or GED equivalent is required.</li> <li>Two (2) years of related work experience in areas such as public/customer service, sales representatives claims processing, membership/billing/enrollment; and one (1) year of customer service experience in positions such as teaching, social service work, bank teller, medical assistant/office assistant, retail.</li> <li>Three (3) years of total related experience or in the absence of internal BCBSM experience, the following may apply: A total of three (3) years of related work experience in areas such as public/customer service, sales representative, claims processing, enrollment/membership, or billing processing. Eighteen (18) months as an Account Clerk IV in Group Billing/Direct Billed/Auto National Membership and Support Departments.</li> <li>Demonstrated knowledge of policies, practices and procedures related to membership, billing, contract coverage or changes, rating and eligibility requirements, and/or claims processing.</li> <li>Demonstrated ability to resolve inquiries related to benefits, claims processing, and/or membership/billing, with little or no assistance.</li> <li>Demonstrated command of all oral, written, and interpersonal skills necessary for communications with subscribers, beneficiaries, accounts or providers, in a clear, concise and tactful manner.</li> <li>Work experience requirements may be modified within the three (3) year total, to fit individual unit needs. Must be able to pass the Customer Service selection process.</li> <li>Employees shall meet a twenty-four (24) month tenure requirement, excluding training.</li> <li>Other related skills and/or abilities may be required to perform this job.&nbsp;</li> </ul>