Data Center Computer Operator

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: job posting,departmental summary,perform system health checks,production,analysis,duties,software development,departmental preferences,departmental requirements,knowledge,skills


Competitive Total Compensation Package

Overview: <strong>Departmental Summary&nbsp;</strong><br /> <ul> <li>Non-Exempt/Bargaining Unit Posting Local/Seniority Unit &ndash; 2500/3303 Date Posted Internal &ndash; 2/2/23, Deadline Date &ndash; 2/9/23 Department &ndash; 122760 Operations Center Salary Grade &ndash; UM Job Code. J511A Number of openings &ndash; 1 Shift &ndash; 8:00am-4:30pm Site/Location: Detroit, MI Status &ndash; Regular Full Time.</li> <li>Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing. Operates computers and peripheral equipment as required.</li> </ul>
Responsibilities: <strong>Departmental Preferences&nbsp;</strong><br /> <ul> <li>Controls application processing across all platforms adhering to production schedules.</li> <li>Completes batch job and infrastructure setup requirements.</li> <li>Updates processing logs and audit trails and keeps records of utilization.</li> <li>Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.</li> <li>Must be available to work any shift and schedule.</li> <li>Analysis of production control procedures to ensure compliance of timely batch processing.</li> <li>Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.</li> <li>Communicates the status of software, hardware and application processing and monitoring.</li> <li>Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.</li> <li>Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.</li> <li>Monitors all OCC systems and application consoles.</li> <li>Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.</li> <li>Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.</li> <li>Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages</li> <li>(Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)</li> <li>Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.</li> <li>Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.</li> <li>Update metrics as required for real time and production batch.</li> <li>Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.</li> <li>Field phone calls, generate questions and emails supplied by support teams.</li> <li>Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.</li> <li>Perform other related duties as assigned.&nbsp;</li> </ul>
Requirements: <strong><strong>Departmental Requirements<br /><br /></strong></strong>Qualifications- <br /> <ul> <li>High school graduate or GED equivalent is required.</li> <li>Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.</li> <li>Working knowledge of enterprise hardware, software, operating systems and peripherals.</li> <li>Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.</li> <li>Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.</li> <li>Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.</li> <li>Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.</li> <li>General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.</li> <li>Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.</li> <li>Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook</li> <li>Other related skills and/or abilities may be required to perform this job.&nbsp;</li> </ul>