Team Leader I

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: departmental summary,departmental preferences,supervise,,prioritize and assign work,education & experience,departmental requirements


Competitive Total Compensation Package

Overview: <strong>Departmental Summary&nbsp;</strong><br /><br />Responsible for planning, coordinating, and supervising all administrative, operative and employee functions within assigned area(s) to ensure an efficient and cost effective area in accordance with departmental and corporate standards and objectives.
Responsibilities: <strong>Departmental Preferences&nbsp;</strong><br /> <ul> <li>Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure an efficient and qualitative operation through effective planning, leading, controlling and organizing.</li> <li>Prioritize and assign work to employees and initiate corrective measures to resolve problems including scheduling or adjusting overtime requirements as necessary.</li> <li>Select, train, develop, appraise and counsel support staff personnel.</li> <li>Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries.</li> <li>Monitor and analyze proficiency and quality efforts subordinate personnel.</li> <li>Administer and adhere to Corporate and Departmental policies, practices and procedures, including union contract administration.</li> <li>Recommend and implement new or improved systems which will enhance or expedite work.</li> <li>Other duties may be assigned.&nbsp;</li> </ul>
Requirements: <strong><strong>Departmental Requirements<br /><br /></strong></strong>"Qualifications"<br /> <ul> <li>Bachelor's Degree in related field preferred.</li> <li>A minimum of 60 college credits is required.</li> <li>Three (3) years customer service, or claims processing, or membership and billing experience required.</li> <li>Two (2) years experience in a leadership role preferred.</li> <li>Detailed knowledge of assigned BCBSM department(s)/area(s) including all applicable policies, procedures and processes as preferred.</li> <li>Strong organizational, planning, analytical and communication skills.</li> <li>Other related skills and/or abilities may be required to perform this job. Must pass Team Leader selection system.&nbsp;</li> </ul>