Systems Analyst III - IT Corporate Services (ITCS)

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: departmental summary,analysis,collaboration,support,departmental preferences,education & experience,departmental requirements


Competitive Total Compensation Package

Overview: <p><strong>Departmental Summary<br /><br /></strong></p> <p>Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.&nbsp; Identify and communicate business needs and translate business requirements into technical system and functional specifications.&nbsp; Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. Project team member for projects large in scope and high complexity; may be enterprise-wide.</p> <p><br />We are hiring for a&nbsp;<strong>Systems Analyst III&nbsp;</strong>within our<strong>&nbsp;</strong><strong>IT Corporate Services</strong>&nbsp;(<strong>ITCS</strong>) group at Blue Cross Blue Shield of Michigan.&nbsp;</p> <p><em>If you are looking to work with a friendly, highly collaborative team with the opportunity to really contribute and have impact, this could be a great fit!<br /></em></p> <p><strong>About the Role</strong></p> <ul> <li>Support the IT Corporate Services (ITCS) solution architecture processes including TAP&rsquo;s, ROM&rsquo;s, RFP&rsquo;s, and CA/CAD&rsquo;s.</li> <li>Support business cases submitted leading to projects where IT Corporate Services (ITCS) would have primary delivery responsibility.</li> <li>Support DocuSign enterprise activities including issue resolution and product configuration.</li> <li>Support IT Corporate Services (ITCS) with Jira instance (issues identified by our business partners, i.e., Finance, HR, etc.) including functioning as admin to expand product functionality and configuration in agile environment.</li> </ul> <br />
Responsibilities: <strong><strong>Departmental Preferences<br /><br /></strong></strong> <ul> <li> <div>Develop costs estimates for the planning of new systems/enhancements for assigned systems.&nbsp;</div> </li> <li> <div>Make recommendations for modifications or technical solution to increase effectiveness and efficiency.&nbsp;</div> </li> <li> <div>Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.&nbsp;</div> </li> <li> <div>Provide technical guidance on the business impact and opportunities, as needed.&nbsp; Understand and analyze customer&rsquo;s systems and capabilities to determine strengths and weaknesses and provide system improvements/ modifications.</div> </li> <li> <div>Review test plans and monitor testing process to ensure that business results are adequately tested with minimal risk.</div> </li> <li> <div>Work closely with developers and end users to ensure technical compatibility and user satisfaction.</div> </li> <li> <div>Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.&nbsp;</div> </li> <li> <div>Provide input for the development of Service Level Agreements (SLAs) and/or selection of vendors.&nbsp;</div> </li> <li> <div>Evaluate performance against SLAs and recommend changes for improvement.&nbsp;</div> </li> <li> <div>Develop forecasts for services required from vendors.&nbsp;</div> </li> <li> <div>Evaluate vendor performance against SLAs.&nbsp;</div> </li> <li> <div>Ensure SLAs are achieved.</div> </li> <li> <div>Coach and mentor less experienced team members.&nbsp;</div> </li> </ul>
Requirements: <strong><strong>Departmental Requirements&nbsp;<br /><br />"Qualifications"</strong></strong> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>Five (5) years of relevant system solution development, testing and implementation work experience required.</li> <li>Experience with Jira is preferred.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Excellent analytical, technical, interpersonal and communication skills.</li> <li>In-depth knowledge of business operations, systems requirements and IT processes.</li> <li>Ability to work effectively&nbsp;independently and/or&nbsp;within a team environment.</li> <li>Positive attitude / Adaptable to change.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>