Director Informatics Environment

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: <p>The Informatics Environment area within IT is looking for a Data Operations Director to join our team. Our department supports the business and IT&nbsp;as the primary data source for BCBSM.&nbsp; The primary function of this&nbsp;specific&nbsp;role includes&nbsp;incident, issue and ticket management as well as communicating with the business areas and IT partners&nbsp;on operational issue.</p>
Responsibilities: <ul> <li>Have managers, support staff and senior technical personnel reporting to them.&nbsp;</li> <li>Leads and directs an organization responsible for a segment of the work performed by the IS division.</li> <li>Identifies the drivers, strategies and needs of clients' operations and leads internal change to support those operations.</li> <li>Influences and supports the culture, values and standards of the organization.&nbsp;</li> <li>Directs, motivates and develops managers and other key personnel who report to them.&nbsp;</li> <li>Directs the development of corporate standards.&nbsp;</li> <li>Directs reviews of tools and technologies for improving performance and reducing costs.&nbsp;</li> <li>Works closely with Business Unit Support and with appropriate business areas to ensure that business needs are&nbsp;understood and that services provided meet those needs.&nbsp;</li> <li>Performs leadership duties, including performance reviews.&nbsp;</li> <li>Has wide latitude in determining creative solutions to strategic and operational needs.&nbsp;</li> <li>Other duties may be assigned.</li> </ul>
Requirements: <br /> <ul> <li>Bachelor's Degree in related field required. Master's Degree in related field preferred.</li> <li>Minimum ten (10) years related experience preferred.</li> <li>Excellent analytical, organizational, verbal and written communication skills.</li> <li>A high proficiency level in specific job related skills are required.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <br /> <p><strong>Below are departmental requirements:</strong></p> <ul> <li>Experience with documenting a Strategic Approach for driving Excellence in Data Operations Delivery based on metrics and measures</li> <li>Leader experienced in leading &amp; managing a dedicated team providing production support and delivery</li> <li>Experience managing team utilizing a central ticketing system (i.e. Cherwell or similar) in support of Enterprise Service Level Agreements (SLAs) and KPIs leveraging vendor/partner resources</li> <li>Drive accountability of teams and partners to exceed SLAs, KPIs and overall excellence in Delivery</li> <li>Establish a series of integrated Communications, meetings, reports and Governance with team, partners, peers, stakeholders and vendors &ndash; Quarterly, Monthly, Weekly, Daily - to achieve the desired results</li> <li>Experience with Collaboration with Vendor Partners, peers, stakeholders and overall IT organization</li> <li>Adapt and integrate the best and most effective ideas and approaches in the existing environment toward operational excellence</li> <li>Demonstrated ability to influence, lead, collaborate, manage and evangelize to establish a culture of operational delivery excellence</li> </ul>