Systems Analyst III

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, US-MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: <ul> <li><span style="font-size: small;"><span style="font-size: small;">Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.&nbsp; <br /></span></span></li> <li><span style="font-size: small;"><span style="font-size: small;">Identify and communicate business needs and translate business requirements into technical system and functional specifications.&nbsp; </span></span></li> <li><span style="font-size: small;"><span style="font-size: small;">Support one or more highly complex or critical business processes/systems and may require design or integration of technical solutions that may cross multiple functions of the business. <br /></span></span></li> <li><span style="font-size: small;"><span style="font-size: small;">Project team member for projects large in scope and high complexity; may be enterprise-wide.<br /></span></span></li> </ul> <p style="font-weight: 400;"><strong>DEPARTMENTAL PREFERENCES</strong></p> <ul style="font-weight: 400;"> <li>Research, develop, monitor and report on projects; participate on workgroups to ensure activities are on track</li> <li>Perform analysis of multiple areas within Financial Systems, ASC, mainframe applications; results of analysis will be documented in detail and shared with multiple workgroup(s) for approval</li> <li>Participate and contribute to requirements determination sessions<br />Ensures project technical members follow the QR processes, policies, procedures and standards established by BCBSM</li> <li>Perform quality reviews and obtain necessary approval of documentation from appropriate customers, team members, leadership, and various Business area representatives</li> <li>Direct other team members through systems development phases &ndash; requirements, analysis, design, test preparation, testing, implementation, and post-implementation warranty</li> <li>Develop business/technical requirements, test plans and test data</li> <li>Coordinate test execution activities with other team members (internal and external)</li> <li>Take the lead in identifying and resolving issues</li> <li>Oversee the systems development process employed by the team</li> <li>Develop work plan activities &ndash; Microsoft Project</li> <li>Responsible for the day-to-day (technical) execution of the project delivery including requirements validation, design review, test planning, testing, operational preparations and implementation.</li> <li>Prepare detailed status reporting as well as attending and participating in project meetings</li> <li>Minimum of 5-7 years of health care experience with knowledge of financial processing</li> <li>Previous experience working on medium-sized software development projects with 5-10 team members</li> <li>Previous experience with systems and application development</li> <li>Previous experience preparing written requirements, test plans, and other project deliverables</li> <li>Previous experience executing test plans, test strategies, and work plans</li> <li>Experience using formal project delivery methodology</li> <li>Demonstrated excellent written and oral communication skills</li> <li>High proficiency with Microsoft Office applications</li> <li>Strong organizational and follow-through skills, and particularly strong attention to detail</li> <li>Strong creative problem-solving skills</li> <li>Strong analytical skills</li> <li>Demonstrated flexibility, self-discipline, and ability to work independently, as well as within a group</li> <li>Ability to work effectively with and communicate to multiple internal and external clients</li> <li>Ability to handle multiple tasks and implementation timeframes</li> <li>Ability to interact effectively with BCBSM representatives at various levels</li> <li>Ability to perform as a self-starter, with motivation to consistently produce high quality results</li> <li>Strong organizational and follow-through skills and particularly attention to detail required</li> <li>Ability to handle multiple projects and implementation timeframes</li> </ul>
Responsibilities: <ul> <li> <div><span style="font-size: small;">Participate in business short-term and long-term planning sessions to ensure understanding of business goals, direction and business requirements; provide input from an IT systems perspective.</span></div> </li> <li> <div><span style="font-size: small;">Develop costs estimates for the planning of new systems/enhancements for assigned systems. Serve as a liaison between business areas and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.</span></div> </li> <li> <div><span style="font-size: small;">Translate business requirements into technical requirements.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Make recommendations for modifications or technical solution to increase effectiveness and efficiency.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Formulate and define system scope and objective based on user needs and understanding of business processes.</span></div> </li> <li> <div><span style="font-size: small;">Develop, write, and communicate systems design, functional system specifications and functional architecture analysis.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Ensure completeness of technical requirements and functional architecture analysis for the design and implementation of system business solutions.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Identify gaps or issues.</span></div> </li> <li> <div><span style="font-size: small;">Provide technical guidance on the business impact and opportunities, as needed.&nbsp; Understand and analyze customer&rsquo;s systems and capabilities to determine strengths and weaknesses and provide system improvements/ modifications.</span></div> </li> <li> <div><span style="font-size: small;">Review test plans and monitor testing process to ensure that business results are adequately tested with minimal risk.</span></div> </li> <li> <div><span style="font-size: small;">Develop user and/or system test cases and validate test results during testing as needed.&nbsp; Analyze testing results to ensure the solution meets the needs of the business.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Facilitate issue resolution.</span></div> </li> <li> <div><span style="font-size: small;">Document system modifications.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Develop system manuals, system training materials and system enhancement communication. Investigate problems and develop recommendation for resolution.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Gather data to support recommendations to address problems with appropriate contingency plans.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Provide technical expertise to resolve issues.</span></div> </li> <li> <div><span style="font-size: small;">Work closely with developers and end users to ensure technical compatibility and user satisfaction.</span></div> </li> <li> <div><span style="font-size: small;">Conduct feasibility studies and draft proposals for evaluation by appropriate users and managers.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">May develop business cases.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Provide input into expenditures based on the size, scope, and cost of hardware and software components.</span></div> </li> <li> <div><span style="font-size: small;">S</span><span style="font-size: small;">tay abreast of new and emerging technologies.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Participate in the evaluation, selection and application of new and emerging tools and techniques as needed.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Analyze technology trends to determine impact to the achievement of business goals.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Identify issues and make recommendations based on impact of new/emerging technology or modifications to existing systems.</span></div> </li> <li> <div><span style="font-size: small;">Provide input for the development of Service Level Agreements (SLAs) and/or selection of vendors.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Evaluate performance against SLAs and recommend changes for improvement.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Develop forecasts for services required from vendors.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Evaluate vendor performance against SLAs.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Ensure SLAs are achieved.</span></div> </li> <li> <div><span style="font-size: small;">Direct team members and foster a team environment.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Coach and mentor less experienced team members.&nbsp;</span></div> </li> <li> <div><span style="font-size: small;">Provide performance feedback, as needed as needed.</span></div> </li> <li> <div><span style="font-size: small;">Other duties may be assigned.</span></div> </li> </ul>
Requirements: <p style="font-weight: 400;"><strong>Preferred Skills/Qualifications</strong></p> <ul style="font-weight: 400;"> <li>Hands-on prior project experience Finance, ASC systems</li> <li>Experience leading small to medium-sized project teams</li> <li>Previous experience with claims test data preparation</li> <li>Knowledge of BCBSM operating systems preferred e.g. General Ledger, Finance, ASC</li> <li>Previous experience using a defect tracking tool/process</li> </ul> <p style="font-weight: 400;"><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul style="font-weight: 400;"> <li>Bachelor's degree in related field preferred.</li> <li>Five (5) years of relevant system solution development, testing and implementation work experience required.</li> </ul> <p style="font-weight: 400;"><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul style="font-weight: 400;"> <li>Excellent analytical, technical, interpersonal and communication skills.</li> <li>In-depth knowledge of business operations, systems requirements and IT processes.</li> <li>Ability to work independently, or within a team environment.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>