Director II/IT Member Servicing

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: The role is responsible for managing the IT activities related to strategy, governance, delivery, and technical operations for Member Servicing. The selected individuals will have experience in managing staff directly, with matrixed staff and with managing vendor services. Extensive interaction with executive business and IT partners is required.
Responsibilities: <ul> <li>Provide overall IT leadership for Member Servicing to meet the current and future business needs of the BCBSM&nbsp;<br />enterprise. Leveraging innovation technologies to transform Member Servicing business models, products, or&nbsp;<br />services. Responsible for maintaining and optimizing the existing technology estate across business and IT, for&nbsp;<br />Member Servicing. There are currently 180 active projects with funding requests of roughly $70 million.&nbsp;</li> <li>Lead a team responsible for business governance coordination, related alignment of IT strategies and strategic&nbsp;<br />architecture definition for Member Servicing.</li> <li>Lead a team responsible for all Product delivery to support Member Servicing. This includes multiple functional&nbsp;<br />areas, including but not limited to planning, staff development, problem solving and communications. In&nbsp;<br />addition, this team will ensure cost effective design, development, engineering, integration, implementation,&nbsp;<br />testing, and maintenance of the Member Servicing IT ecosystem.&nbsp;</li> <li>Lead a team responsible for IT Operational support for all Member Servicing. Manage the development and&nbsp;<br />ongoing execution of a comprehensive approach to ensuring the reliability and performance of the IT&nbsp;<br />production environment at required levels and standards. This includes proactive monitoring of the&nbsp;<br />environment, triaging of issues, coordination through resolution and executive reporting.</li> <li>Serve on intra and interdivisional committees representing IT governance for major initiatives and business&nbsp;<br />decisions.</li> <li>Keep abreast of state-of-the-art Member Servicing technologies and platforms through networking,&nbsp;<br />conferences, and demonstrations. Identify and take action to apply new technologies to fit corporate needs.</li> <li>Perform other related duties as required.</li> </ul>
Requirements: <ul> <li>Bachelor&rsquo;s degree in related field. Master&rsquo;s degree preferred.</li> <li>Minimum ten (10) years demonstrated leadership experience in a large scale technical product environment&nbsp;<br />preferably with Servicing experience and IT management including five (5) years leadership experience.</li> <li>Large scale product delivery experience required.</li> <li>Possess extensive experience in IT in customer-focused organization.</li> <li>Exhibit leadership, influence and ability to manage change.</li> <li>Knowledge of IT Servicing ecosystems.</li> <li>Understanding of the relationship between servicing operations and technology needs.</li> <li>Excellent communication/people skills to interact with executive management, technical and associates in verbal, written and presentation formats.</li> <li>Ability to manage multiple priorities.</li> <li>Planning and organizational skills.&nbsp;</li> <li>Ability to interact effectively to executive management in both oral and written form.&nbsp;</li> <li>Ability to define strategy for technology domain to align with business strategy.&nbsp;</li> <li>Ability to develop, implement, and support technology roadmap in this business domain.&nbsp;</li> <li>Ability to listen to the business to understand their needs for the various new capabilities.&nbsp;</li> <li>Thorough knowledge of IT processes from requirement development through testing.&nbsp;</li> <li>Excellent communication skills.&nbsp;</li> <li>Strong leadership skills and ability to develop and motivate people.&nbsp;</li> <li>Ability to translate technical jargon between IT and the business.&nbsp;</li> <li>Demonstrate relationship building skills.&nbsp;</li> <li>Understand CRM and related Group Acquire and Renew technologies.&nbsp;</li> <li>Strong communication skills including excellent written and verbal skills.&nbsp;</li> </ul>