Intern - Service Training and Operational Readiness

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,teamwork,assist,develop,analysis,community,support,education,skills

Non-Manager

Competitive Total Compensation Package

Overview: <strong><strong>The Internship Program at BCBSM is designed to enhance the skills and abilities of young professionals as well as to identify and attract future talent for our organization. Interns will gain practical hands-on work experience as well as a solid understanding of the health insurance industry. Our program is an excellent way for interns to get a good start on their careers by working on meaningful projects, learning valuable skills, and networking with employees throughout our organization, which could potentially allow interns to build a future career at BCBSM.<br /><br /><br /></strong></strong> <p><strong>In this Internship, you will work on:&nbsp;</strong></p> <ul> <li>Documenting work processes for vendor system access and training&nbsp;</li> <li>Analyze vendor system access and training data (system issue, module timing, etc)</li> <li>Consolidating information for CSR and trainer focus groups&nbsp;</li> <li>Call listening/documentation of OJT calls&nbsp;</li> <li>Observe/analyze training and OJT POD processes</li> </ul> <p><strong>Responsibilities</strong>:<br />Apply analysis techniques to evaluate vendor system access and training processes to increase efficiency in the vendor system access process and improve training/quality.</p>
Responsibilities: <ul> <li>Assist in preparing information and research materials to identify business problems, offer recommendations and assist management with implementation of solutions.</li> <li>Support leaders on projects designed to enhance the overall efficiency and effectiveness of the organization.</li> <li>Develop and maintain a solid understanding of BCBSM business, products, programs, data, organizational structure, controls, research.</li> <li>Analyze business goals, objectives, and needs within the organization.</li> <li>Participate in networking events with BCBSM leaders and other interns.</li> <li>Engage in volunteer activities/community outreach to build knowledge of our communities and customers.</li> <li>Participate in department meetings and events (i.e. monthly Diversity and Inclusion events, department wide team building events, weekly meetings to ensure team alignment, etc.).</li> </ul>
Requirements: <ul> <li>Current undergraduate or graduate student with a 3.0 GPA or higher required.</li> <li>Interns must be enrolled in a four-year college/university or a Master&rsquo;s/PhD program for the duration of the internship.</li> <li>Effective verbal, written communication and interpersonal skills.</li> <li>Strong analytical skills with the ability to work independently and as a member of a team.</li> <li>Excellent organizational skills to deal with multiple projects and priorities.</li> <li>Responsible for maintaining confidential information to the highest degree.</li> <li>Proficient in Microsoft Office suites and applicable BCBSM systems.</li> <li></li> <li>Ability to develop and maintain effective working relationships.</li> </ul> <br /> <div><strong>Preferred Skills and Experience:</strong><br />&nbsp;</div> <div>Basic Statistics</div>