Sr. Sales Account Representative-Small Group Grand Rapids

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,develop,process,implementation,assist,analysis,community,sales,education,license,experience,skills,knowledge

Non-Manager

Competitive Total Compensation Package

Overview: <p>Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area working in close coordination with Client Engagement Manager and Client Operations Managers overseeing the agent relationship(s) associated with those accounts.&nbsp; Retention activities include planning, strategizing, benefit consulting and administration to increase membership as well as required resell activities.&nbsp; Responsibility may include enrolled and prospective customers.</p>
Responsibilities: <ul> <li>Working in concert with the Sales Manager to propose specific retention strategy that is aligned with the overarching strategy for that agency relationship, by understanding the decision-making process and gaining trust and respect from key agent decision makers.</li> <li>Provide the agent/customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO).&nbsp; May include financial alternatives such as funding options.</li> <li>Use established resell process to coordinate customer acceptance of renewals, open enrollment activities and the acquisition of information for the completion of necessary reporting.</li> <li>Explore possible jeopardy situations and develop and implement sales strategies to retain the group working in concert with the Client Engagement Manager.</li> <li>Identify complex servicing problems, refer through appropriate internal channels and assure resolution of the problems.</li> <li>Coordinate and assist in the education and training of group contact personnel.</li> <li>Complete and forward all sales plans and/or reports as required.&nbsp;</li> <li>Responsible for involvement in community relations activities to support corporate, sales and marketing images.</li> <li>Secure necessary data for the development of rates for proposed programs.</li> <li>Develop presentations of proposed programs in order to meet customer needs and close the sale.</li> <li>Coordinate the successful implementation of new business enrollment with the sales office.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in Business Administration, Marketing or related field preferred.</li> <li>Three (3) years of concept sales or face-to-face service experience.</li> <li>Valid Michigan Accident and Health Insurance License.</li> <li>Valid and unrestricted driver's license is required.</li> <li>Excellent analytical, presentation, problem resolution, sales, verbal and written communication skills.</li> <li>Well-developed forecasting, organizing, planning and scheduling skills.</li> <li>Proficient in current industry standard PC applications and systems.</li> <li>High degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.</li> <li>Thorough knowledge of alternative benefit delivery programs, corporate philosophy, medical economics, trust fund and union structures.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul>