Team Leader II - Account Services (Grand Rapids)

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Grand Rapids, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: position summary,prepare,planning,assist,create,develop,support,establish,experience,education,skills


Competitive Total Compensation Package

Overview: Responsible for planning, developing, implementing and managing the operational activities of the assigned department. Assists management in establishing and successfully achieving departmental goals. Responsible for assuring that all departmental functions are carried out in a timely, professional manner. May be required to interface with other departments within the corporation as well as non-employees. Supervise and ensure completion of duties by subordinates.
Responsibilities: <ul> <li>Plan, organize and direct activities of an assigned business area including but not limited to planning, training, motivation, staff development, staff selection and communication.</li> <li>Assist management in the completion of research, special projects, and special programs. Prepare and coordinate divisional/departmental plans in support of corporate initiatives.</li> <li>Provide support of corporate activities in both a leadership and participatory role.</li> <li>Represent management at internal and external meetings and functions.</li> <li>Prepare presentation materials in order to effectively display departmental goals at meetings. Maintain records and documentation (i.e., financial reports, organizational papers, etc.). Research and resolve customer issues that are complex.&nbsp;</li> <li>Establish and maintain good working relationships with customers, employees, and non-employees with whom frequent contact is made.</li> <li>Create work groups and task forces when needed, in order to complete special assignments and projects.</li> <li>Develop innovative ways to improve departmental operations.</li> </ul>
Requirements: <ul> <li>Bachelor's Degree in Business Administration, Health Care Administration, Marketing or related field preferred.</li> <li>A minimum of 90 college credits is required.</li> <li>Three (3) to five (5) years of related work experience including two (2) years of leadership experience.</li> <li>Experience with work groups and task forces beneficial.</li> <li>Excellent analytical, verbal and written communication skills.</li> <li>Ability to function with minimal directions and effectively in high-pressure situations.</li> <li>Proficient in current industry standard PC applications and systems.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> <li>Experience with work groups and task forces beneficial.</li> </ul> <br /> <div><strong>Department Information</strong></div> <ul> <li><strong>Must be able to travel to Marquette and Traverse City when needed</strong></li> <li>Directly supervises numerous employees in the designated department.&nbsp;</li> <li>Carries out these responsibilities in accordance with the organization's policies and applicable laws.</li> <li>Responsibilities include interviewing, hiring and training employees planning, assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems.</li> </ul>