Data Center Computer Operator

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Total Compensation Package

Overview: <br /><strong>Under general supervision, operates and controls all computing equipment relative to infrastructure and application&nbsp;</strong><strong>processing.</strong><br /><br />Shift &ndash; Multiple shifts available: Sunday - Thursday 8:00am-4:30pm; Sunday - Thursday 12:00am-8:30am (midnight shift)
Responsibilities: <ul> <li>Operates computers and peripheral equipment as required.</li> <li>Controls application processing across all platforms adhering to production schedules.</li> <li>Completes batch job and infrastructure setup requirements.</li> <li>Updates processing logs and audit trails and keeps records of utilization.</li> <li>Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.</li> <li>Must be available to work any shift and schedule.</li> <li>Analysis of production control procedures to ensure compliance of timely batch processing.</li> <li>Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.</li> <li>Communicates the status of software, hardware and application processing and monitoring.</li> <li>Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site.</li> <li>Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.</li> <li>Monitors all OCC systems and application consoles.</li> <li>Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status.</li> <li>Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary.</li> <li>Monitor Mainframe MVS operation systems LPARs and respond to outstanding master console messages.</li> <li>(Examples include, cancel user IDs or jobs, restarting printers, resolving job contentions, etc.)</li> <li>Monitor health of real time monitoring for applications, servers and networks; using DCRUM, Server Vantage, SolarWinds, Omegaview and Dynatrace.</li> <li>Perform system health checks, including server health check reporting, virus/malware threat monitoring, and holiday call center testing for open/closed statuses.</li> <li>Update metrics as required for real time and production batch.</li> <li>Respond to Priority 1 and 2 incidents as required. Duties include; v-text alert communications, updating system alerts, participate in or assist to open conference calls for resolution analysis.</li> <li>Field phone calls, generate questions and emails supplied by support teams.</li> <li>Perform monitoring, triage and escalate issues to appropriate IT departments or owners for resolution analysis.</li> <li>Perform other related duties as assigned.</li> </ul>
Requirements: <ul> <li>High school graduate or GED equivalent is required.</li> <li>Two (2) years college or four (4) years equivalent work experience in Information Technology on mainframe and client server platforms.</li> <li>Working knowledge of enterprise hardware, software, operating systems and peripherals.</li> <li>Working knowledge of operators functions within MVS, JES2, CA-7, OMEGAMON, OMEGAVIEW, Tivoli Workload Scheduler, AIX, Connect Direct, Windows, TSO and EOS.</li> <li>Working knowledge of IBM JCL/coding, cataloged procedures, SMS files, batch job restart methods and overrides.</li> <li>Working knowledge of batch submission, processing restrictions, scheduling techniques and alerts and monitors.</li> <li>Working knowledge of using reference manuals to diagnose error codes in operating systems and business application and taking the recommended corrective action to resolve errors.</li> <li>General knowledge of business continuity dependencies and recovery procedures for operating systems and application backups and restores.</li> <li>Strong analytical and communication skills needed to create instructions, respond to inquiries, and help Desk Skills relay instructions to others.</li> <li>Working knowledge of Microsoft Windows XP, EXCEL, WORD, and Outlook</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <div><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</em></div>