IT Network & Voice Engineering Technical Lead

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI (Hybrid)

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: position summary,departmental preferences,design,leadership,quality assurance,education,experience,skills

Mid-level Manager

Competitive Total Compensation Package

Overview: <span class="modified">Blue Cross Blue Shield of MI (BCBSM)</span> is looking for an IT Network &amp; Voice Engineering Technical Lead <span class="modified">with</span>in our <span class="modified">IT Service Engineering </span>team. Our department provides critical engineering and operations for network, telephony, and call center infrastructure support to the entire BCBSM enterprise. The Engineer Lead will have responsibility for planning, implementing, and supporting network and voice infrastructure components within Blue Cross Blue Shi<span class="modified">e</span>ld of Michigan and its subsidiaries.<br /><br /> <p>The list below includes our departmental preferences.&nbsp; A successful candidate will be able to demonstrate previous experience relative to designing, implementing, and supporting these in-scope technologies.</p> <ul> <li>Cisco Nexus core datacenter network infrastructure</li> <li>LAN/WAN routing and switching</li> <li>Aruba and Cisco based WiFi&nbsp;</li> <li>Checkpoint Firewalls</li> <li>InfoBlox IPAM</li> <li>Netskope Internet Proxy</li> <li>Cisco Unified Communications Manager Express</li> <li>Cisco Webex Unified Communications Suite</li> </ul>
Responsibilities: <ul> <li>Design, build, test, implement, maintain, and optimize the network, telecommunications, desktop, and mobility system infrastructure and operations. Monitor and optimize the performance of operating systems and applications. Diagnose system failures and take corrective action. Use strong client service orientation to ensure all requests and problems are resolved. Coordinate and work on multiple cross-functional initiatives and projects as a technical lead or advisor. Develop/build highly complex systems that may have system-wide impact, integrate across the organization, and involve multiple technical environments and disciplines.</li> <li>Lead the design and implementation of security solutions. Ensure the integrity of host computers, multiple databases and secure data transfer. Direct efforts to demonstrate that information systems are compliant with appropriate corporate policies, industry standards, government regulations, and contractual requirements. Identify discrepancies resulting from security audits, develops plans for corrective actions and tracks actions to closure.</li> <li>Establish requirements, methods and procedures for routine maintenance.</li> <li>Lead the development of contingency plans including reliable backup and restore procedures. Identify business continuity/disaster recovery risks and mitigation plans.</li> <li>Develop SLAs for external relationships.</li> </ul>
Requirements: <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in relevant field preferred.</li> <li>7 years of relevant IT work experience required.</li> <li>Relevant certification is required.</li> <li>Demonstrate in-depth knowledge of broad range hardware and software products.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES</strong></p> <ul> <li>Knowledge of major products and services and product and service groups</li> <li>Ability to apply this knowledge appropriately to diverse situations.</li> <li>Ability to be flexible and adapt to changing environments.</li> <li>Written and verbal communication skills and ability to work collaboratively with system users and other technical collegues.</li> <li>Ability to work independently or within a team environment.</li> <li>Analytical thinking skills.</li> <li>Positive attitude, adaptable to change.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p>&nbsp;</p> <div><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</em></div>