Sr Auto Account Rep - GM Account

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

keywords: management,analysis,department requirements,healthcare,marketing,teamwork,maintain,claims,training,research,degree,technology,experience,analysis,travel,support


Competitive Compensation and Benefits Package

Overview: <span style="font-size: small;"><span style="font-size: small;">Responsible for providing Best in Class services for the GM Account.&nbsp; Responsible for implementing decisions and processes impacting quality, service, and efficiencies.<br /><br /></span></span> <p><span style="font-size: small;"><strong><u>DEPARTMENT REQUIREMENTS AND PREFERENCES</u></strong></span></p> <ul> <li> <div><span style="font-size: small;">Ability to work independently including the ability to analyze/research and make decisions with minimal direction.</span></div> </li> <li> <div><span style="font-size: small;">Demonstrated analytical skills and experience.</span></div> </li> <li> <div><span style="font-size: small;">Ability to plan strategically based on the customer and company&rsquo;s needs/wants.</span></div> </li> <li> <div><span style="font-size: small;">Ability to communicate and establish relationships internally and externally.</span></div> </li> <li> <div><span style="font-size: small;">Healthcare industry/insurance knowledge and experience.</span></div> </li> <li> <div><span style="font-size: small;">Ability to manage large scale projects.</span></div> </li> <li> <div><span style="font-size: small;">Skills and knowledge to perform inquiry and benefit analysis.</span></div> </li> <li> <div><span style="font-size: small;">Ability to manage multiple projects at one time.</span></div> </li> <li> <div><span style="font-size: small;">Must be able to collect information from various areas and develop a presentation/report that will be shared with executive leadership.</span></div> </li> <li> <div><span style="font-size: small;">Experience in presenting to varied audiences is preferred.</span></div> </li> <li> <div><span style="font-size: small;">Account management and marketing experience is preferred.</span></div> </li> <li> <div><span style="font-size: small;">Experience with the General Motors account is preferred.</span></div> </li> <li> <div><span style="font-size: small;">High-level knowledge of claim servicing systems and tools is preferred.</span></div> </li> <li> <div><span style="font-size: small;">Able to track and manage implementation projects and plans for benefit and account initiatives is preferred.</span></div> </li> </ul>
Responsibilities: <ul> <li> <div><span style="font-family: Arial; font-size: small;">Establish and maintain strong business relationships with Autos/URMBT groups in assigned territories.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Resolve escalated customer service, membership, eligibility, claims problems and inquiries that require research and interaction with internal and external entities.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Participate in customer/marketing events.&nbsp; Recognize marketing opportunities.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Research and prepare customer presentations.<br /></span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Interact/educate subscribers, major auto accounts, unions and Partner Plans.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Train, develop and guide new staff in multiple and distinct jobs.</span></div> </li> <li> <div><span style="font-size: small;">Other duties may be assigned.</span></div> </li> </ul>
Requirements: <ul> <li> <div><span style="font-family: Arial; font-size: small;">Bachelor's Degree in related field preferred.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Five (5) years experience in related field including the areas of medical benefits, policies and products.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Excellent analytical, organizational, planning and problem-solving skills.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Good verbal and written communications skills.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Good interpersonal skills to interface one on one with subscribers, the account, union, internal support areas or outside organizations involved in servicing the account/union.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Ability to work effectively in a team environment.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Need to be extremely proficient in Microsoft Excel, PowerPoint, and Word.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Extensive travel to business locations and potential clients required.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Must meet local and/or national sales and marketing sales competencies as required.</span></div> </li> <li> <div><span style="font-family: Arial; font-size: small;">Other related skills and/or abilities may be required to perform this job.</span></div> </li> </ul>