Systems Analyst II - IT Servicing and Operations Support

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="https://www.bcbsm.com/" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.&nbsp;<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="http://www.bcbsm.com/index/about-us/our-company.html" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />For Application Timeline &amp; Selection Process:&nbsp;<a href="https://s3.amazonaws.com/data.vizirecruiter.com/Images/BCBSMCareers+-+Quick+Reference+Guide.pdf" target="_blank" rel="noopener noreferrer">Click Here</a>. Learn more about your options as an external candidate. <a href="https://ejko.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_3/requisitions" target="_blank" title="BCBSM" rel="noopener noreferrer">Click here</a> to view open positions. http://www.bcbsm.com

keywords: position summary,planning,analysis,development (front-end),management,education,experience,skills,abilities,schedule

Non-Manager

Competitive Total Compensation Package

Overview: <p>Blue Cross Blue Shield of Michigan (BCBSM)&nbsp;has an exciting&nbsp;<strong>Systems Analyst II&nbsp;</strong>opportunity available within the&nbsp;Information Technology Servicing and Operations Support group.</p> <p><strong>About the Role</strong></p> <p>In this&nbsp;<strong>Systems Analyst II&nbsp;</strong>role, you will plan, test, implement, and validate IT system solutions that improve business efficiency and productivity as well as support business strategies and goals. You will also Identify and communicate business needs and translate business requirements into technical system and functional specifications. &nbsp;</p>
Responsibilities: <ul> <li>Participate in business short-term planning sessions to ensure understanding of business goals, direction, and business requirements; provide input from an IT systems perspective. Provide data on cost projections for own work.</li> <li>Serve as a liaison between business areas and the IT organization and vendors in coordination with project managers to provide technical solutions that address user needs.</li> <li>Translate business requirements into technical requirements.&nbsp; Formulate and define system scope and objective based on user needs and understanding of business processes.&nbsp; Develop, write, and communicate systems design, functional system specifications and functional architecture analysis.</li> <li>Develop user and/or system test cases and validate test results during testing, as needed. Document system modifications.&nbsp; Support/develop system manuals.&nbsp; Support and may develop system enhancement communication.</li> <li>Identify, investigate, resolve, and escalate problems as needed.&nbsp; Gather data to support recommendations to address problems.&nbsp;</li> <li>Procure technical assistance to help in problem resolution. Work closely with developers and other support personnel to ensure technical compatibility and user satisfaction, as needed. Aid in business case development (i.e., research, data collection, systems), as needed.</li> <li>Stay abreast of new and emerging technologies.</li> <li>Ensure understanding of Service Level Agreements (SLAs) and impact of work on the achievement of the service levels.&nbsp; Support measurement and achievement of SLAs.</li> <li>Coach and mentor less experienced team members.</li> <li>Other duties as assigned.</li> </ul>
Requirements: <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor's degree in related field preferred.</li> <li>Three (3) years of relevant system solution development, testing and implementation work experience required.</li> </ul> <p><strong>DEPARTMENTAL PREFERENCES&nbsp;</strong></p> <ul> <li>Strong analytical skills with the ability to understand complex systems and data feeds.</li> <li>Experience in data analysis tools and techniques (including SQL, Excel, MongoDB)</li> <li>Experience in log analysis on Unix servers and Splunk.</li> <li>Ability to satisfy data requests using log queries and other tools.</li> <li>Experience with Postman, SoapUI, and other tools to test APIs.</li> <li>Familiarity with JIRA.</li> <li>Strong written and verbal communication skills for collaborating with other teams.</li> <li>Effective problem-solving skills to identify, evaluate, recommend, and implement changes to processes or procedures to address problems and improve departmental effectiveness.</li> <li>Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines.</li> <li>Ability to develop and maintain effective working relationships.</li> <li>Willingness to validate software deployments outside of regular business hours (weekdays and sometimes weekends).</li> <li>Willingness to be part of an on-call rotation schedule, providing support during evenings, weekends, and holidays.</li> <li>Experience with Cherwell Service Management and understanding of logging/tracking/resolving issues.</li> <li>Assist in the development of user guides and training documentation for systems.</li> <li>Basic understanding of Membership, Claims, and EOBs is preferred.<br />&nbsp;</li> </ul> <p><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.</em></p>