IT Manager

<p>With more than 8,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust. Interested in joining us?</p>

Detroit, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.&nbsp;

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Health Insurance and Health Care

Overview: <p>Perform administrative and basic leadership duties by planning, directing and coordinating daily activities of an assigned functional area group/team. Contribute to planning, creating and implementing an IT vision and strategy aligned with the company&rsquo;s strategic business plan. Assist in the development of corporate standards, technology architecture, technology evaluation and transfer.</p>
Responsibilities: <ul> <li><span style="font-size: small;">Lead the delivery of one or more IT services required supporting the IT strategy. </span></li> <li><span style="font-size: small;">Provide input to business technology planning for an IT process.&nbsp; </span></li> <li><span style="font-size: small;">Assist in managing IT technology administration/operations/support to ensure successful fulfillment of end-user requirements. </span></li> <li><span style="font-size: small;">Assist in maintaining and controlling department budget, schedule and resources.&nbsp; </span></li> <li><span style="font-size: small;">Meet regularly with team to gather work statuses. Provide input into demand management process.&nbsp; </span></li> <li><span style="font-size: small;">Ensure compliance with enterprise technology standards, governance processes, and performance metrics to ensure IT delivers value to the enterprise.&nbsp; </span></li> <li><span style="font-size: small;">Ensure adherence to policies, procedures, and standards. </span></li> <li><span style="font-size: small;">Review and ensure a high level of quality and service is maintained by meeting or exceeding commitments.&nbsp; </span></li> <li><span style="font-size: small;">Identify opportunities for process improvements.&nbsp; </span></li> <li><span style="font-size: small;">Implement defined process improvements.&nbsp; </span></li> <li><span style="font-size: small;">Support the user community in system and process matters/issues.&nbsp; </span></li> <li><span style="font-size: small;">Administer efficient customer service to internal clients.&nbsp; </span></li> <li><span style="font-size: small;">Prepare periodic reports for management, as necessary or requested. </span></li> <li><span style="font-size: small;">Forecast costs by providing input into annual budget planning process.&nbsp; </span></li> <li><span style="font-size: small;">Assist in managing budget and takes appropriate steps to stay within budget. </span></li> <li><span style="font-size: small;">Discuss work progress and obstacles. Provide advice, guidance, encouragement and constructive feedback.&nbsp; </span></li> <li><span style="font-size: small;">Ensure work, information, ideas, and technology flow freely across teams.&nbsp; </span></li> <li><span style="font-size: small;">Establish measurable individual and team objectives that are aligned with business and organizational goals.&nbsp; </span></li> <li><span style="font-size: small;">Document and present performance assessments. Recognize and reward associates commensurate with performance.&nbsp; </span></li> <li><span style="font-size: small;">Partner with direct reports to establish a career development plan that is aligned to achievement of performance and career goals. </span></li> <li><span style="font-size: small;">Provide ongoing feedback for development. </span></li> <li><span style="font-size: small;">Comply with organizational practices for staffing, EEO, diversity, performance management, development, reward and recognition, and retention.&nbsp; </span></li> <li><span style="font-size: small;">Provide input to the identification and development of potential future leaders. Identify the roles, skills and knowledge required to achieve goals.&nbsp; </span></li> <li><span style="font-size: small;">Forecast staffing requirements (e.g., headcount, skills) for the team.&nbsp; Ensure staff has the resources and skills needed to support all work initiatives. </span></li> <li><span style="font-size: small;">Participate in IT workforce deployment activities. Advocate the need for change.&nbsp; </span></li> <li><span style="font-size: small;">Act as a change agent to implement and manage best practices within area of responsibility.&nbsp; </span></li> <li><span style="font-size: small;">Execute change through frequent communication to staff.&nbsp; </span></li> <li><span style="font-size: small;">Coach staff through the change.&nbsp; Identify and remove obstacles to change.&nbsp; </span></li> <li><span style="font-size: small;">Generate appropriate communication, process and educational plans for mitigating the disruption of change. </span></li> <li><span style="font-size: small;">Review service provider performance.&nbsp; </span></li> <li><span style="font-size: small;">Identify and confirm performance problems and notifies Service Delivery Managers. </span></li> <li><span style="font-size: small;">Maintain knowledge of current trends and new technologies in related areas. </span></li> <li><span style="font-size: small;">Other duties may be assigned.&nbsp;</span></li> </ul>
Requirements: <p><strong>Qualifications</strong></p> <p><strong>EDUCATION AND/OR EXPERIENCE</strong></p> <ul> <li>Bachelor&rsquo;s degree in related field required.</li> <li>Five (5) years of relevant IT and business/industry work experience required.</li> <li>Experience in supervising and building relationships with people at all levels required.</li> </ul> <p><strong>OTHER SKILLS AND ABILITIES&nbsp;</strong></p> <ul> <li>Decision making, critical and strategic thinking skills.</li> <li>Must possess a combination of business, technical and leadership skills and competencies understanding of client&rsquo;s business needs, processes and functions</li> <li>Solid knowledge of IT infrastructure, architecture, application development and support, networks, and computer operations</li> <li>Written and verbal communication skills and the ability to influence others.</li> <li>Ability to achieve or exceed planned outcomes and produce results.</li> <li>Other related skills and/or abilities may be required to perform this job.</li> </ul> <p><strong><em><u>Departmental Requirements:</u></em></strong></p> <ul> <li>On Call 24 x 7</li> <li>Lead base work and oversight of project resources</li> <li>Experience in cross platform support (mainframe, desktop, servers, web/distributed)</li> <li>Experience in cross platform development (mainframe, desktop, servers, web/distributed)</li> </ul> <p><strong><em><u>Preferred Departmental Experience:</u></em></strong></p> <ul> <li>Participation with SOC Audits</li> <li>Familiarity with Identity Systems and integration</li> <li>Familiarity with Access Systems and integration</li> <li>Familiarity with Provisioning Systems and integration</li> <li>Familiarity with Authentication and Authorization Process and integration</li> <li>Familiarity with Federation systems and SAML principles and integration</li> <li>In depth experience with Software Development Life Cycle</li> <li>Familiarity with ITIL</li> <li>Familiarity with Shell scripting, JavaScript, Java, Visual Basic</li> <li>Interpreting results from penetration and performance testing</li> </ul> <p><em>All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, protected veteran status or status as an individual with a disability.</em></p>