Senior Account Representative

With more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.

Lansing, MI

Blue Cross Blue Shield of Michigan

When you think of <a href="" target="_blank" rel="noopener noreferrer">Blue Cross Blue Shield of Michigan</a> for health insurance, you can know you&rsquo;re getting much more. We're a company founded on a tradition of affordable, quality health care for everyone, improving the present and investing in the future.<br /><br />We offer:<br />Plans for employers and individuals that meet today&rsquo;s needs, budgets and lifestyle<br />The largest network of doctors and hospitals in the state<br />Lower health care costs Higher quality health care<br />Award-winning diversity practices<br />Grants and programs that promote better health throughout Michigan<br /><strong><br />Mission:&nbsp;</strong>We commit to being our members&rsquo; trusted partner by providing affordable, innovative products that improve their care and health.<br /><br /><a href="" target="_blank" rel="noopener noreferrer"><strong>Click here</strong></a> to learn more about our commitment to our Social Mission, view company updates and reviews, and view our awards &amp; accolades.<br /><br />Learn more about your options as an external candidate. <a href="" target="_blank" rel="noopener noreferrer">Click here</a> to view open positions.

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Competitive Compensation and Benefits Package

Overview: Responsible for retention activities for BCBSM and/or BCN customers generally with 50 to 99 contracts in a group within an assigned geographic area. Retention activities include planning, strategizing, benefit consulting and administration to increase membership as well as required resell activities. Responsibility may include enrolled and prospective customers.<br /> <p style="font-weight: 400;"><strong>DEPARTMENT REQUIREMENTS</strong></p> <ul style="font-weight: 400;"> <li>Demonstrated ability to partner and support health care insurance agents, consultants, union and management.</li> <li>Experienced with medical, pharmacy, dental and vision benefits necessary to promote and retain Blue.</li> <li>Knowledge of Self-Funded (ASC, Experience Rated (ERS), Industry and Community Pooled Fully Insured funded arrangements.</li> <li>Experienced presentation and consultative skills.</li> <li>Responsive to "what if" situations to consider alternative approaches.</li> <li>Demonstrated ability to establish and meet high impact goals.</li> <li>Must have proactive approach and take initiative.</li> <li>Ability to work independently and have flexibility in work schedules.</li> </ul> <p style="font-weight: 400;"><strong>DEPARTMENT PREFERENCES</strong></p> <ul style="font-weight: 400;"> <li>Highly preferred that candidate be engaged and actively involved in community relations for the counties they will service in the&nbsp;Central Michigan assigned territory.</li> <li>Highly preferred if candidate understands basics of quote development.</li> <li>Highly preferred if candidate has understanding of financials, i.e., Underwriting, Finance, Risk Management</li> <li>&nbsp;Highly preferred if candidate remains current with insurance industry trends and Affordable Care Act.</li> <li>Highly preferred if candidate has BCBSM experience and understands the importance of working as a team.</li> </ul>
Responsibilities: <ul> <li> <div><span style="font-family: Arial;">Develop specific retention strategy to identify and know individual customer characteristics, understand the decision-making process and gain trust and respect from all labor and management decision-makers and independent agents.</span></div> </li> <li> <div><span style="font-family: Arial;">Provide the customer with information related to alternate methods of health care delivery (e.g., HMO, POS, PPO, and Traditional).&nbsp;&nbsp;May include financial alternatives such as funding options.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Use established resell process to coordinate customer acceptance of renewals, open enrollment activities and the acquisition of information for the completion of necessary reporting.</span></span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Explore possible jeopardy situations and develop and implement sales strategies to retain the group.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Identify complex servicing problems, refer through appropriate internal channels and assure resolution of the problems.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Coordinate and assist in the education and training of group contact personnel.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Complete and forward all sales plans and/or reports as required.&nbsp;</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Responsible for involvement in community relations activities to support corporate, sales and marketing images.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Secure necessary data for the development of rates for proposed programs.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Develop presentations of proposed programs in order to meet customer needs and close the sale.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Coordinate the successful implementation of new business enrollment with the sales office.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;">Participate in various forms of community relations to support positive corporate and marketing images.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial;"><span style="font-family: Arial; font-size: medium;">Other duties may be assigned.</span></span></div> </li> </ul>
Requirements: <ul> <li>Bachelor's Degree in Business Administration, Marketing or related field preferred.</li> <li> <div>Three (3) years of concept sales or face-to-face service experience.</div> </li> <li> <div>The high degree of technical knowledge of all benefits, billing, competitive programs, distribution systems, methods, policies, procedures, rating, regulations, selling process and underwriting as it relates to sales and marketing.</div> </li> <li> <div>Thorough knowledge of alternative benefit delivery programs, corporate philosophy, medical economics, trust fund, and union structures.</div> </li> <li> <div><span style="font-family: Arial;">Excellent analytical, presentation, problem resolution, sales, verbal and written communication skills.</span></div> </li> <li> <div><span style="font-family: Arial;">Well developed forecasting, organizing, planning and scheduling skills.</span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Proficient in current industry standard PC applications and systems.</span></span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Valid Michigan driver's license required.</span></span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Extensive travel to business locations required.</span></span></div> <div>&nbsp;</div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Must meet local and/or national sales and marketing sales competencies as required.</span></span></div> </li> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Other&nbsp;related skills and/or abilities may be required to perform this job.</span></span></div> </li> </ul> <span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial; font-size: medium;"><br /><strong><em><span style="font-family: Arial;">CERTIFICATES, LICENSES, REGISTRATIONS</span></em></strong><br /><br />If an employee is selling as part of the duties and responsibilities of this job, the following licenses are required within 90 days of the employee&rsquo;s start date or the license expiration date.<br /></span></span> <ul> <li> <div><span style="font-family: Arial; font-size: medium;"><span style="font-family: Arial;">Valid Michigan Accident and Health Insurance License</span></span></div> </li> <li> <div>Valid and unrestricted driver&rsquo;s license is required.</div> </li> </ul>